Inside Client Solutions Executives - Egypt - Opportunity for Working Remotely

The Elevator Pitch: Why will you enjoy this new opportunity? The world is changing fast and so is VMware. While we accelerate our transformation to cloud and SaaS and continue to grow we help our customers to enable digital innovation with multi-cloud services for all apps. At the heart of everything we do at VMware lies the responsibility to guide our customers to success. That is what VMware’s Customer Success (CS) and Professional Services (PS) teams are about, making sure that our customers maximize the value they get from VMware solutions. Happy customers are what we want, we are customer-obsessed. You will be part of the Professional Services sales team which has proven to be one of the most successful teams in the wider region. We are looking for people that want to grow with us but also want to drive their own destiny and apply their own style. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As an Inside Client Solutions Executive (iCSE) your primary focus is aimed at following up leads, developing, proposing and closing CS/PS services business with primarily our commercial and some of our enterprise accounts in Southern EMEA (SEMEA). You will work closely and collaborate with our PS field sales, PS presales and account teams but own, manage and are responsible for your piece of the services business. The iCSE role requires you to work closely with our field sales teams, proactively reach out to and follow up with customers (remotely), understand their needs and position the right services portfolio which helps them to realize the value and achieve success with VMware solutions. In the first 30 to 60 days we expect the iCSE to be able to establish a good relationship with your peers in the Digital Sales Centre, our account teams and the wider CS/PS field sales and management teams Understand and learn VMware’s proposition, solutions, our services portfolio Understand and learn the tools we use, how we scope, price and propose our services portfolio to customers Reaching out to customers to understand their needs and work on opportunities where VMware CS/PS is or will be involved Learn from your peers, develop and drive your own pipeline to achieve services targets Learn how to manage and update your forecast to PS sales management The iCSE is completing most tasks with some guidance while learning in the beginning but clearly taking more and more ownership as the journey develops – there is no limitation on what they can achieve. Working in a matrix organization, addressing customer needs with a broad portfolio of solutions and services while navigating internal processes can be challenging though. This is a key area to get up to speed. We need eagerness, energy and the ability to learn quickly, strong analytical skills but also good administrative skills and accuracy. In return, we offer a great learning path, an opportunity to accelerate your sales career quickly and a great team to work with. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Getting in front of account managers and sales leaders, making your presence known internally at VMware and showing the value we as PS/CS bring with us. Developing smaller to mid-size services sales proposals. You will be responsible for working on services opportunities that span from rather standardized 10k$ - 50k$ services engagements up to more complex custom services engagements within a 100k$-200k$ range. Our proposals address the customer business and/or technical requirements combined with the VMware solution which translates into a Statement of Work (SoW) agreement and/or commercial offer for other CS/PS services standalone or as part of a larger VMware offer to that customer. Working closely with and orchestrating the support from our PS pre-sales solutions architect for scoping and proposing the right set of services during the sales cycle. Following up through multiple channels (phone, email, online meetings) proactively on leads and opportunities or responding to questions from customers and our sales teams related to leads and opportunities while driving these to a decision sale/close. Predictability is key for our business, you always have a clear view of the next steps needed to You will be responsible for and managing the administrative tasks and tools that belong to the role Strong in professional communication and interpersonal skills Strong interest to work in a services and people business, customer 1st mindset Eagerness and willingness to learn on the job What is the leadership like for this role? What is the structure and culture of the team like? The aim of the team is to lead and accelerate many opportunities from the initiation to closure in a certain quarter, meet quarter budget and closing while collaborating with different team members such as other iCSE teams as well as the different commercial Account Managers. The culture in the Southern EMEA team is highly inclusive and celebrates winning, everyone in the team is helpful, highly ethical and a star in his domain. Where is this role located? Flexible: The role is considered flexible and will be a mix of working from VMware Egypt office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, training, coursework, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Sales Subcategory: Inside Sales Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-12-05 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.