Internal Service Advisor

AutoNation USA North Austin AutoNation USA is NOW HIRING Automotive Reconditioning Coordinator to join our winning team in North Austin, Texas! Our brand new, state-of-the-art facility is currently under construction and will be opening in September of 2022! If you have a passion for people, automobiles, and making money then we want to talk to you! Get to the front of the line by applying today! We offer our full-time Automotive Reconditioning Coordinator great, competitive benefits including: Higher income potential Full benefits package including Medical, Dental, and Vision Paid Time Off & 401K w/ Company match Monday through Friday, 8-5 work schedules - enjoy your weekends off Longevity bonuses paid yearly Employee discount on AutoNation purchases, parts, & service Professional development assistance & advancement opportunities And so much more! Position Overview Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s. Responsible for communication, work allocation, supervision and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles. Supporting and achieving the AutoNation four day turn around target. The RPR goals are to produce: Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line. Increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process. Who Would I Interact With? Interacts with Market CCD, Service Team Leaders, Service Technicians, Service Warranty Administrators, Parts Department Associates, Collision Department Associates and other company and non-company stores. Reports directly to the General Manager with dotted line reporting to Service Director / Manager. What are the day-to-day responsibilities? Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles. Participate in service and sales team meetings to provide updates on prior day performance. In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands. Identify all store inventory with open recalls, schedule and complete when parts are available. Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion. Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards. . Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed. Communicate via RPR Compass (when available) to get approval for additional work when needed. All repairs shall be on single repair order and closed by next business day of work completion. Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles. Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide. Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards. Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers. Adhere to all company policies, procedures and safety standards. What are the requirements for this job Must meet company’s requirements for employment. Valid in-state driver’s license and have and maintain an acceptable, safe driving record. Ability to drive manual transmission vehicles. Professional appearance. Demonstrated customer service skills. Previous industry knowledge preferred. High school diploma or the equivalent. Ability to read and comprehend written instructions and information. Production related experience preferred. ASE certification preferred. Excellent written, oral and interpersonal communication skills. Physical Requirements Exposure to inclement weather. Ability to operate an automobile. Prolonged periods of standing, stooping and bending. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. . . . . . . . . . . . . . Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jaguar, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Service Drive, Service Lane, Express Lane Advisor, Service Writer, Service Advisor, Service Warranty, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X-time, DealerSocket, Dealership, CRM, Automotive tech, Automotive technician, Auto tech, Mechanic, Shop foreman, automotive trainer, factory trainer, vehicle repair, car sales, automotive sales, ASM, Automotive technician, auto tech, Service Technician, Service Tech, Mechanic, Line Technician, Master Technician, A Tech, B Tech, C Tech, A-Tech, B-Tech, C-Tech, GST, General Service Tech, Maintenance Technician, Lube Tech, Oil Change, Alignment Technician, Suspension Technician, Tire Tech, EV, EV Tech, 91B, mobile mechanic, electric vehicles, transmission technician, deisel, diesel Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with