Full Time - Guest Service Agent

Job Number 22191542 Job Category Rooms & Guest Services Operations Location Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Opening in Q1 2023, Le Méridien Melbourne marks the reintroduction of the Le Méridien brand into the Australian market. Standing proud on bustling Bourke Street, the converted 12-storey building effortlessly melds a historical art deco façade with mid-century style interiors designed to reflect the brands unique European heritage. Just a stone’s throw from Parliament Square, the hotel will offer 235 chic guestrooms, ground floor café and bar, all-day dining restaurant, 210sqm of function space and the showpiece Level 5 pool deck featuring an outdoor heated swimming pool overlooking the city skyline. Le Méridien Melbourne is looking for a Guest Service Agent to join the team on a Full-Time basis. To Be Successful in the Role A genuinely warm & welcoming demeanor A passion for the industry, a want to be the best in service Personable communication skills About The Role Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Perks, Rewards, Motivations Discounts on hotel rooms including all properties within the Marriott International group Discounts on food & beverage across all our hotels The best hotel training opportunities produced independently by Le Meridien, Melbourne and internationally recognised training programs by Marriott International Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.