Manager, Patient Operations – Apheresis, APAC

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Role Description: The Regional Manager, Apheresis Operations is accountable to manage onboarding and on-going performance of Apheresis Centers used for BMS Clinical and Commercial Chimeric Antigen Receptor (CAR) T-cell Therapies. The Regional Manager will also manage a regional team of Apheresis Managers. This role will be based out of the corporate offices in Tokyo, Japan. Travel up to 50% of time within Japan and Asian Pacific region may be required. Come join BMS for this unique opportunity to be part of the team building a leading edge Clinical and Commercial CAR T Platform that serves our patients with novel BMS CAR T Therapies. Responsibilities will include, but are not limited to the following: ▪ Work with Clinical and Commercial CAR T teams to establish the apheresis collection footprint to support the clinical trial and commercial site plans for assigned region/country. ▪ Oversee coordination with internal teams and collection site staff to ensure all collection site onboarding activities are successfully completed and sites are prepared to perform collections for BMS within the required timelines. ▪ Communicate collection site on-boarding status to Clinical and Commercial teams and oversee the development and execution of mitigation plans for any delayed timelines. ▪ Perform technical site assessments and train collection center staff on BMS collection requirements and attend site audits as required ▪ Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers. ▪ Work with Quality Assurance and other internal business partners to monitor and assess vendor performance and capacity after site launch. ▪ Manage rollout of process changes to assigned sites. ▪ Collect VOC (voice of customer) and VOB (voice of business) feedback used for continuous operations improvement ▪ Collect and enter data into electronic data management systems ▪ Represent the department on cross-functional project teams, as requested. ▪ Comply with applicable SOP’s and regulations. ▪ Will lead and own multiple projects as assigned ▪ Tracking/trending metrics and proposing solutions ▪ Drive continuous improvement processes and procedure ▪ Lead on regional Change Control as requested ▪ Develop team & people (performance, development, coaching, delegation) ▪ Ensure Regional goals are met and in alignment with Global goals Qualifications and Experience Requirements: ▪ Ability to rapidly solve problems and deal with organizational complexity ▪ Ability to prioritize and complete work with sense of urgency based on criticality ▪ Medical, scientific and clinical knowledge ▪ Knowledge of applicable regulations and standards ▪ High attention to detail skills ▪ High organization skills with ability to multi-task several tasks in parallel ▪ Required Undergraduate Degree in Life Sciences or Engineering (Registered Nurse, Biomedical Engineer) ▪ Required minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech ▪ Required written and verbal fluency in Japanese and English ▪ Experience of people management Preferred but not required: ▪ Experience working in Apheresis, Cellular Therapy or Stem Cell Transplant programs ▪ Prior customer facing role in pharmaceutical/biotech industry ▪ Experience working with critical raw material suppliers or contract manufacturing organizations Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.