General Manager

The General Manager directs the process and activities of multiple locations within the Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The General Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The General Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation. Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the geographic area of assignment Achievement of Operational goals and financial objectives as stated in annual Business Plan Champion the training and development of all staff to ensure the accession of employees in the HLE career path Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Region's performance and challenge staff members to develop to their potential. Partner with sales team to develop and implement local sales, marketing initiatives, complete sales calls and presentations with expected growth of market Create standardized business processes that improve performance and enhance customer service. Ensure efficient utilization and effective control of vehicle inventory to ensure fleet goals are achieved Create an 'Ownership' Culture with a Focus on Sales and Customer Service. Develop, communicate, and monitor area and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives Ensure a high level of customer service is maintained at or above the Region goals Coach all staff and empower staff to engage in problem resolution and customer relations Actively participate in the training, coaching, and mentoring of all management staff Hold weekly staff meetings to keep employees motivated and informed of business operations Maintain an environment of positive employee relations Manage the performance of all employees in area utilizing MyPerformance tools as applicable Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel. Educational Background: Bachelor’s Degree (or equivalent) Professional Experience: 2-5 Years previous management experience in a fast-paced environment Experience in car rental, hospitality, or tourism a plus Result orientation with demonstrated history of success Demonstrated ability to direct and motivate teams Must maintain Valid Driver’s License and comply with Company Policy & Procedures regarding violations At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran