Network Operations Engineer

Who are we hiring? The Network Operations Engineer will work with the Senior Network Engineer to get an all-round understanding of networks and systems. The Network Operations Engineer will be responsible for resolving complex issues that involve analyzing packets and troubleshooting networks, supporting and maintaining Voice and Video networks. This role is the crucial point of contact between the network operations team and other internal departments. The engineer must work towards improving the quality of technical and telecommunication services. The Network Operations Engineer will offer Network Support that includes operation and change management, fulfils the request for Network Devices such as Routers, Firewalls, WAN Optimization. Network Operations Engineer will examine, evaluate and monitor the incoming network change requests. What will you do? · The Network Operations Engineer takes care of the network and network connected equipment, identify and repair the internal and external communications of network/server/system. The Engineer executes fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis. They act as a technical specialist for troubleshooting and incident management during service interruptions. · The Network Operations Engineer is responsible for documenting LAN/WAN drawings, equipment lists accurately. They have to take care of the technical documentation of the network changes. The Network Operations Engineer conducts a periodic review of upgraded system firmware, application software. They will manage and administer the production IP communications equipment. · The Network Operations Engineer is responsible for creating production support availability, outages, Runbooks, process documentation and status reports. They work in coordination with operational support teams to recognize and record monitoring and measurement requirements. The Network Operations Engineer provides administration and reporting services in the areas of incident and problem management. · This job involves tackling various network issues and contributing to the smooth functioning of the organization. The engineer will interact with the technical support, managed support, and service provisioning teams. The professional will offer first-line network surveillance and management support. They are responsible for high-level network operations. · The Network Operations Engineer will work with our Senior Network Engineer to offer technical assistance in regard to network design, implementation, and integration of network changes. He/She performs various complex software development tasks. They ensure delivery of contract capabilities using industry standards and repeatable processes. · Designs virtual network services in support of business applications and communication platforms – experience designing for quality of service and micro-services across the network. · Create a program to visualize the performance of the network, monitor for health and report on problem areas. · Works with Network Engineering to design networks for automation and intelligence – embraces the opportunities for machine learning and other advanced intelligent platforms to drive outcomes. · Works closely with the Senior Network Engineer and team to create capital and operational budgets that pertain to the equipment and services in use within the network infrastructure and Venue Technology Teams. · Establishes testing strategy, standards and/or objectives in alignment with company enterprise IT objectives. · Ensure stable and reliable ISP network services (e.g. access products, service networks and core network). · Day-to-day network performance monitoring. · Network troubleshooting and fault analysis; hardware troubleshooting and repair. · Trouble ticket generation and response; carrier interface and escalations. · Deployment and maintenance of network monitoring, analysis and reporting tools. · Application of configuration changes via our change control systems and processes. · Installation of network hardware and software. · Participate in a 24x7 call-out rotation. What do you need to succeed? · At least 3 years of enterprise network operations experience – applicant must be “hands on keyboard” with the ability to technically troubleshoot network related outages. · Worked at an enterprise level company supporting complex networks with absolute fault tolerance in mind. · Hands on experience deploying various tool sets which support monitoring and alerting across diverse platforms – has integration experience working with event correlation platforms and ticketing systems such as ServiceNow · 3 years of vendor management experience is required – must have managed complex vendor engagements with large organizations such as Cisco, Palo Alto, F5 and others. · At least 3 years of working with enterprise systems platforms such as compute, storage, data centers and automation · Bachelor’s degree in engineering, computer science or computer engineering is preferred or equivalent experience · Experience with advanced network operations utilizing various product platforms such as Cisco, F5, Citrix, Palo Alto and NetScout. · 3 years supporting and troubleshooting network connectivity to public cloud services providers specifically AWS and Azure. · Experience in all aspect of network security and security elements – supported networks with proper controls and governance from conception to execution. Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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