Senior Manager, Customer Experience

Company Overview SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
LI-CR1 Position Overview The Customer Experience (CX) team travels locally in each of his or her own areas to promote digital/ecommerce to our branches, sellers, managers, and customers. The Sr. Manager of Customer Experience will oversee all aspects of the SiteOne CX Program. Responsibilities include: Help set goals and set strategies with individual CX Specialists to increase online engagement and E-Commerce sales penetration in your respective region through digital evangelism with branch associates, sellers and most importantly, our customers Perform onboarding and coaching of CX specialists including prospecting, role playing the