TH0820: Manager People Operations

To be a business partner to line management, implementing and providing market-level support for human resources policies and management practices with the objective to ensure an effective workforce so as to achieve business objectives and maintain FedEx APAC's Employer of Choice status. The People Operations Manager will lead a team of Specialist working closely with agile team members across the APAC region and APAC HR Center of Excellence team members to deliver outstanding experience to internal stakeholders. Position: Manager People Operations Function: Human Resources Team: Thailand People Operations Report to: Senior Manager People Operations, South East Asia Your Opportunity At FedEx, we keep the world connected in good times, and during periods of great need as evidenced in the past year. We are helping the world move forward. We are looking for a Manager People Operations to join and lead our team of HR Business Partners based in our office in Bangkok. As a Manager People Operations, you will be a business partner to line management, managing the implementation and providing market-level support for human resources policies and management practices with the objective to ensure an effective workforce so as to achieve business objectives and maintain the FedEx APAC's Employer of Choice status. As Lead for the Thailand People Operations team, you will work alongside country Senior Management to add value to our business and influence the company's People Strategy. You will also have opportunities to work alongside our Asia Pacific (APAC) HR Center of Excellence teams and the rest of the North Pacific & South East Asia (NPACSEA) People Operations teams on process improvement, digitalization, Employee Experience among other projects. Day to day, aside from participation in APAC HR Projects, you will be responsible to lead a team of Specialist to guide and and provide Market Level advice and support to Managers in people related matters in order for those People Managers to be able to perform efficiently and effectively manage their teams in items such as recruitment, performance management, managing disciplinary issues, managing employee grievances etc. Internal Interactions: Regular interaction with First Line Managers Regular interaction with Senior Managers Regular interaction with Managing Directors Occasional interaction with Officers (Vice Presidents and above) Requirements: Bachelor Degree or equivalent Significant experience (5 to 10 years) in human resources Change Management & Project Management Experience Preferred Experience working in a Matrix Environment would be an advantage. Strong knowledge in one or more Human Resource Areas such as Industrial Relations, C&B, Talent Management etc. Strong proficiency in written and spoken English is a must. Those with Management experience preferred PEOPLE AND PERFORMANCE MANAGEMENT Recruits, develops, motivates and manages the team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives. PLANNING Coordinates resources within team to ensure the identification and development of goals relating to business initiatives and activities within remit, and in alignment with regional, divisional and corporate goals. Ensures all factors and risks are accounted for in team planning, leads team in communications of initiatives and activities to key stakeholders and secures commitment. Finalises and presents plans to senior management for approval. Supports teams inside and outside department in the preparation of more complex business initiatives, business cases or plans as required. TECHNICAL EXPERTISE Maintains and develops expert knowledge of relevant Company standards and external requirements (including international or regional regulations), and managerial areas, including excellent understanding of the internal and external business environment. Builds team capabilities to provides expert advice on complex or unique issues, which often includes exploring new, dynamic or innovative business opportunities and solutions. PROCESSES & PROCEDURES Coordinates and leads the design of process improvements, systems development or the implementation of best practice within area of expertise. MAXIMISING OPPORTUNITIES Proactively identifies and analyses business issues, opportunities and constraints. Evaluates and makes decisions on high impact issues (e.g. significant resource investments, business dependent systems or activities, revenue generation). Leads and sponsors the implementation to ensure results are realised. RESEARCH & ANALYSIS Supports department by conducting high quality analysis, issues recommendations and contributing to strategic planning, as required, in region(s) or division. Supports the development and communication of effective reports to key stakeholders, including senior/executive management. PROJECT MANAGEMENT Oversees team projects/initiatives within expertise in order to deliver results within time and budget. Supports the team using project management tools and processes to plan and control various project /programs. Leads and/or participates in the implementation phase of approved solutions. BUDGET MANAGEMENT Manages the departmental budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. COMPLIANCE Ensures assigned department activities are completed on time and effectively. This involves identifying opportunities to improve department quality and productivity, such as developing more effective ways of working that are consistent with internal priorities, policies, external regulatory and legal requirements, while also assessing potential risks to the department, project or wider business. ALIGNMENTS Builds effective networks relationships within own team and with key stakeholders across the business in order to achieve optimal business outcomes. Maintains external alignments with customers, relevant subject matter experts or external bodies as required. Represents Company in external organizations’ Additional Information Job Posting End Date: 2022-12-31 At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.