Helpdesk Specialist

Summary Chenega Agile Real-Time Solutions, LLC has been awarded an eight year contract in support of the National Geospatial-Intelligence Agency (NGA) in Springfield, VA and St. Louis, MO. Discover the exciting and rewarding career opportunities that CARS has to offer for candidates with broad IT experience to support a full suite of enterprise management Information Technology (IT) services on multiple networks and security domains, inclusive of Intelligence Community (IC) Cloud Environments and Desktop Environments (DTE) in support of the mission. Responsibilities Work you’ll do As a Helpdesk Specialist within our EMS team, you will: Assist in providing technical assistance and support related to computer systems, hardware, or software. Assist in responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Respond to emails or chat messages for customers seeking help. Walk customers through the problem-solving process. Qualifications High school diploma or GED and 6+ years of relevant experience OR Associate degree and 4+ years of experience OR Bachelor’s and 2+ years of experience Relevant experience with the following: Operational experience with ServiceNow Experience within the Intelligence Community Exhibit excellent customer service, organizational, and time management skills Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level II: Must have current Security + CE Certification, within 6 months of hire TS/SCI clearance The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: Ability to work Shift hours. The shift will be identified upon hire Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts and time-related constraints in a fast-paced contracting environment How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/
Chenega Agile Real Time Solutions, LLC