Sr. Director, Product Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary FreeWheel is looking for a Senior Director of Product Operations to help us evolve our product organization into a highly efficient, highly effective, and highly motivated team by documenting and sharing best practices, facilitating training and knowledge sharing, establishing world class processes within product and alongside other functions, and defining and monitoring the operating cadence of our product organization. In addition, this role will lead a small Product Operations team dedicated to facilitating the ongoing operation and continuous improvement within our product team. Job Description Core Responsibilities Defines the operating cadence for the Product organization, including key meetings, internal reporting, and interfaces with other parts of the organization Creates templates for product managers based on internal and external best practices and evangelizes their adoption Manage critical information systems for the product team including our planning, roadmapping, and knowledge management Facilitate parts of the strategic planning, OKR setting, and product visioning process Manage the onboarding and continuous education process for product managers Develop and deploy change plans including communication, training, and knowledge sharing that evolve the product organization Work with leaders in the product organization to support their success in designing and delivering great products by defining efficient processes Facilitate team-wide employee engagement programs and action planning Sets clear goals and objectives for the product operations team and ensures delivery against them Provide highly effective growth-oriented people leadership for the product operations team Oversees the development of repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency. Fosters an environment of empowerment, openness, inclusion and objectivity all while striving to deliver solutions that benefit the entire organization. Works with our HR counterparts and identifies plans for change management, communication and training needs. Consistent exercise of independent judgment and discretion in matters of significance Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Salary: Pay Range: $181,143.19 - $271,714.78 Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.