Dispatcher

Company Overview Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 500 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun! Position Overview KEY FACTORS FOR SUCCESS: Communicate with the customers, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints/concerns from customers, employees and safety department; complete notifications to appropriate person Operate and monitor sophisticated communications systems: Computer Aided Dispatch and Radio System; initially troubleshoot issues and report appropriate failure to the correct person(s). Review statistical data which outlines MSA and employee performance; adjust schedules (breaks/lunch) as necessary to achieve performance goals. Coordinates departmental continuous improvement plans and activities. Manages and controls costs to stay within the department operating budget targets. Resolves various systems, parts, people or process issues to correct deficiencies, reduce costs, improve processes/performance Prepare and complete analytical and statistical reports and memos as required. Prepare copies of recordings as directed. Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies. Performs miscellaneous job-related duties as assi Skills We Are Seeking Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or equivalent) Experience with shop floor manufacturing, incentive pay systems such as CIPP (Continuous Improvement Pay Plan) and work measurement. - Less than 1 year Experience in budgeting, forecasting and scheduling. - Less than 1 year Work experience in a team environment. - 1 - 3 years Understanding of employee policies, practices, procedures and work rules appropriate for the unit. - Has a general understanding of the principles and uses the knowledge with assistance. Understanding of operations. - Has a good understanding of the principles and can independently use the knowledge. Knowledge of manufacturing processes and factory operations. - Has a general understanding of the principles and uses the knowledge with assistance. Knowledge of products, customers, markets and competitors. - Has a general understanding of the principles and uses the knowledge with assistance. Understanding of Production System, Lean Manufacturing, Just-in- Time, Kanban, Demand Flow Technology. - Has a general understanding of the principles and uses the knowledge with assistance. PERKS: Medical, Dental and Vision plans Paid Time Off, Paid Holidays Competitive Compensation 401k with company match Company paid life insurance, Short Term Disability and Long-Term Disability Insurance Product Discounts Tuition Reimbursement Opportunity for Advancement THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.