Senior Manager

Job Role & Responsibility/Designation CO-Management Consultant/Co-Manager Educational Qualification Any Graduate / Post Graduate Professional Qualification if any (Preferable) BA Certification/qualification Skills (Must Have) Excellent communication (verbal & written) skills, presentation Skills, Analytical and problem solving skills, Good knowledge on MS Office applications Customer Service oriented Proven track record for process implementations in HR service domain High degree of customer interaction at international level Good market knowledge to bring competitive advantages (benchmarking) Skills (Good to have) Ability to multi-task Good team player Experience (Minimum) 8 yrs. Experience (Maximum) 15 yrs. Job Description Oversee co-managing third-party vendors/ vendor contracts throughout the entire transformation of the client and centralize operational information. Support daily operations in the change management process – assess viability of changes required, monitor request against client HR budget. Oversee third-party vendor monitoring and controlling processes. Tracking of vendor performance, adherence to agreed service levels Quality Monitoring and continuous improvement of global frameworks – cost control, employee experience controls. Conduct Gap Analysis and identify solutions to address. Continually works with the client to communicate the strategy, understand organization requirements / pain points and co-execute the vision Demonstrate strong teamwork, communication, problem solving, organization, documentation and process management skills Solid understanding of a high availability mission-critical outsourcing program. Ability to create and manage Operational processes and procedures. Solid understanding of building scalable client solutions Accountable for the financial performance of the contract - in terms of Revenue / Margin and Growth potential - generates additional revenue by working with the client and marketing additional services Accountable for meeting the business outcomes related to client contract. Accountable for Co-management target achievement (customer survey) Key KSAs Required Strong communication skills in a client-facing environment Excellent communication and follow up skills Client Management skills Able to handle escalations both within the team and from the client side related to his/her area of expertise Leads a team of 30+ resources during transition & transformation (coordinate framework workshops, process design, financial controls) Willing to travel to client site. HRO