Medical Services Specialist with Turkish and English

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more). The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries. Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages. Responsibilities: Manage all customer inquiries to successful resolution Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses Provide world-class customer service and immediate resolution to inquiries at the point of customer contact Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service. Evaluate and escalate calls as appropriate Respond to non-phone customer inquiries (e.g., e-mail, fax) Comply with all industry regulations including adverse event and product quality processes Manage all assigned project work in a timely manner Maintain up-to-date knowledge of product, medical, disease and industry information Obtain pertinent customer information and record customer interactions in appropriate systems Communicate customer calls, issues, trends, programs and solutions Interact with team members to manage a broad number of products, medical and business issues and share best practices Qualifications: Bilingual (Turkish Native + English C1+) - Ability to converse to a high standard (both verbally and in writing) Previous experience in a call center environment preferred Required fluent in both English and Turkish (able to read, write and speak both languages) Experience providing medical information and customer service to healthcare professionals over the phone stronglypreferred Demonstrated competency using information technology, PCs and databases Excellent verbal, telephone communication and written skills required Ability to multitask Good problem solving and decision-making Good time management skills, interpersonal skill and organizational skills Team player attitude Roles: Turkish/English Speaker C03 Customer Experience III (college degree in any career or had worked in the pharmaceutical industry for at least 3 years) Turkish/English Speaker C04 Customer Experience IV (college degree in any career or had worked in the pharmaceutical industry for at least 3 years) Turkish/English Speaker C03 Customer Experience III (Dentist, Pharmacist or Doctor) Turkish/English Speaker C04 Customer Experience IV (Dentist, Pharmacist or Doctor) Education: Candidate holding a certificate testifying to a successfully completed course of university studies in Pharmacy, Dentist, or Physician and the corresponding passed examination. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the