EV Industry Product Expert

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Conduent is developing a brand-new Customer Engagement Centre to support a world famous Global automotive brand specializing in EV Mobility. We are looking for EV Industry Product Expert with English. If you are interested to spend your working day as an electric vehicle brand ambassador, and have a high knowledge of its products, offers, services and automotive industry in general, we would love to hear from you soon! Key Responsibilities: Analysis and reporting to fill in gaps in the knowledge base, Recommendation, creation, translation, and documents posting in the knowledge base system, Write work instructions for new agent process description, such that it is placed in the knowledge base format, Participate to client’s organized trainings on new products to acquire detailed process or product information that will be then transferred to the CEC team, Identify improvements possibilities in the operational processes and related solutions, Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models, Answer, by default via the incoming channel, to all the questions that require a specific knowledge and a car profile (e.g. detailed comparison between client’s environment and its competitors’ ones) and strong assistance of the customers and prospects in their e-commerce journey (in a long term this assistance could become a direct selling by the client’s expert him/herself), Bring assistance, by default via the incoming channel, to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests, Monitors the CEC’s associates´ activity from a quality perspective and provides constructive feedback, Assistance and support for internal teams, Ensure good quality of service and achievement of objectives. What you need to have Experience in customer services or premium products sales, Experience or studies in the automotive sector (focused on EV sector), Significant experience in customer relations in the commercial sector, License / Master’s in Commerce (Sales, Marketing, Communication, Business Development) or hospitality would be an asset, Native or very high level of English. German or other European languages is a plus, Excellent oral communication skills, Excellent writing skills, Comfortable with social media, chat, and new technologies, Driving license. Our great total package offer A permanent employment contract for full-time or part-time according to your preferences, Attractive basic salary level with a bonus plan, Plus, we offer you additional benefits: life insurance, private medical healthcare, foreign language classes, a personal sports card, flexible benefit platform, employee referral program, Newly refurbished attractive open plan office space in Lodz, Personal development and lots of career opportunities within our global company. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the