Support Specialist - Opportunity for Working Remotely

Support Specialist (Temporary Contract, 12 Months) Why will you enjoy this new opportunity? As a part of the Support Specialist Team, you will be focused on delivering a strong support experience to our customers. You will be part of an ever-expanding and experienced team in VMware LATF Support Services. If you are customer focused, open to challenges and continued learning and development, this is the place to be! Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing? Within the first 30 days of employment, you will have an understanding of the LATF team responsibilities and process. Within 60 days of employment, you will be taking assignment of cases and actively working them with help from a mentor/trainer. Within 180 days you will be on automatic case assignment, be able to work autonomously delivering consistent experience with high quality and effectiveness. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As part of the LATF team you will: Take assignment of LATF support requests. Work closely with customers to identify issues efficiently and providing timely resolution to resolve their requests. Liaise with 3rd party teams within VMware such as Legal, Sales, CSO to assist in the resolution of these requests. Work to meet internal SLA’s, ensuring customers are kept informed and updated through the request. Participating in training as required. Collaborate with team members in any project work or team initiatives that are required. What is the leadership like for this role? What is the structure and culture of the team like? The hiring manager for this role is Dorita Canton based in Cork, Ireland. Dorita has been with VMware for over 10 years now and has worked with the Customer Support Organisation for all of those years. Dorita is passionate about improvement and development within the team as well building strong relationships with her team members by encouraging open communication and feedback. The team is made up of 14 team members and a manager working on the Support requests for Customer Specific queries and LATF assignments as part of a wider Support Specialist Team where we have representation globally. We are also involved in Customer Escalations, Readiness, Training & Knowledge and Partner Support. The team culture is focused on trust, supporting each other and constantly improving customer support experience. Where is this role located? Cork, Ireland Category : Client Support Subcategory: Customer Support Experience: Entry Level Full Time/ Part Time: Full Time Posted Date: 2022-11-30 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.