IT Technical Support

Role: SME-IT Support/Desktop Support (Onsite) Location- Dublin,Ireland This position is responsible for delivering desk side and telephone technical support services to the end-user community in Europe, which is both onsite & remote. As part of the global IT Support team, this position will also assist with support for users at all locations as needed. This includes PC hardware and software provisioning, troubleshooting and resolving issues, escalating to other IT teams as needed, working with vendors, and otherwise coordinating support delivery for Europe users. Responsibilities: Perform technology support by responding to service requests (e.g., requests for upgraded hardware to meet customer’s needs), resolving technical problems (e.g., computer or software performing unacceptably slow) or a request for information or assistance Exercising independent judgement while working to resolve user issues and support business requirements. Manage technology projects (e.g., upgrading software to the most recent version) following project tasks, deliverables, and timelines Make recommendations regarding the selection and use of technology (e.g., hardware and software) in the IT support space Make recommendations on improving processes & performance within operational and support areas Install new software releases and system upgrades Troubleshoot and resolve system or application-related problems in support of business operational areas Install and troubleshoot networking devices Required Qualifications: BA or BS in computer science or a related field, or equivalent work experience 3-5+ years of experience in the areas of: Endpoint deployment/upgrades Endpoint Management such as updates and security Performing system administration responsibilities Endpoint support, including occasional user support Strong technical knowledge with a focus on Microsoft desktop products: Windows 10, Office 2016 & 365 Active Directory and other user administration skills experience Broad application support ITIL Knowledge Professional Skills : Strong work ethics (reliable and timely) Ability to analyze and resolve issues in a timely manner and exercise independent judgment Excellent interpersonal & communication (written and verbal) skills
LI-AP7
desktop support Desktop Support