宿泊予約エージェント（一般職） / Reservation Agent

Job Number 22206336 Job Category Reservations Location Aloft Tokyo Ginza, 6-14-3 Ginza Chuo-ku, Tokyo, Tokyo, Japan VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management 業務内容 宿泊予約業務全般 ・宿泊予約システムを使用して団体・個人の予約管理　登録、修正など ・客室在庫管理 ・宿泊に関するお問い合わせ電話・メール対応（海外からの入電もあり） JOB SUMMARY ・Process all reservation requests, changes, and cancellations received by phone, fax, or mail. ・Identify guest reservation needs and determine appropriate room type. ・Verify availability of room type and rate. ・Explain guarantee, special rate, and cancellation policies to callers. ・Accommodate and document special requests. ・Answer questions about property facilities/services and room accommodations. ・Follow sales techniques to maximize revenue. ・Input and access data in reservation system. ・Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. ・Follow proper escalation procedures when addressing guest concerns. ・Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. ・Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. ・Speak with others using clear and professional language; answer telephones using appropriate etiquette. ・Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. ・Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. ・Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.