Scrum Master (Service Now)

Summary Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services and Federal Solutions, LLC., a Chenega Professional Services’ company, is looking for a Scrum Master to provide expert agile servant leadership for ServiceNow implementation and sustainment teams working in a complex multi-contractor federal IT product and services portfolio. If you are an avid Agile practitioner with experience implementing ServiceNow within the federal government, we want to talk to you! Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and determination to innovate scalable solutions for our clients.   Responsibilities Act as servant leader for Scrum and Kanban teams implementing and sustaining ServiceNow in a federal agency Guides the team in the use of Agile/Scrum practices to ensure value and customer satisfaction Act as a facilitator to support teams in the day-to-day operation of their lean-agile practices Participate in and lead communications with Product Owners and stakeholders Actively advocate for the use and implementation of Agile methodologies and principles Gain and maintain an expert level understanding of the work being performed Report risks when work is projected to be delayed. Proactively create mitigation strategies for at risk work. Provide a status of team’s workload in Scrum of Scrum meetings. Provide inputs to stakeholder briefings speaking to their team’s work status. Other duties as assigned. Qualifications Bachelor’s degree in information technology, business management or related field Certified Scrum Master (CSM) or Certified SAFe Scrum Master Experience executing the Scrum Master role for a minimum of 3 years in a software development team, diligently applying Scrum principles, practices, and theory SAFe Agile Certification Ability to pass Public Trust / MBI background investigation Strong written and verbal communication skills. Writing meets college Baccalaureate degree standards for English grammar, spelling, and composition Ability to prioritize and work on tight deadlines. Attention to detail and accuracy. Excellent communication and mentoring skills Ability to interact with a variety of individuals in a courteous and professional manner. Possess excellent facilitation, situational awareness, and conflict resolution skills Experience working with Agile oriented User Stories, continuous integration, and continuous and automated testing Knowledge of ServiceNow a plus Knowledge of burndown techniques, retrospective formats, bug bashing, Kanban, etc. Teleworking Permitted? Yes Teleworking Details 100% remote