Technical Design Support Engineer

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Technical Design Support Engineer / Network Solutions Engineer will review customer solutions (design) for accuracy and viability – assuring the services recommended meet and exceed the customer’s expectations. Working with different departments to enable to complete complex sales and infrastructure implementation. Job Description Core Responsibilities Support WAN-LAN integration, architectural design, data gathering of network details and validation. Identify function design and product selection. Participate in client implementation planning and related activities to ensure seamless integration or turn-up of Masergy services for both new and existing customers. Collaborate with Product Management to facilitate the design, development and deployment new product offerings. Analyze customer requirements and needs to understand how Comcast products and services can be applied to meet the needs of the customer. Translate technical design requirements and create and deliver sales presentations that demonstrate technical knowledge of Comcast products and services. Prepare proposals that include cost effective solutions for customers while solving potential configuration challenges. Recommend appropriate product bundles with accurate pricing promotional discounts for multi-product orders. Set appropriate expectations and follow up with the customer on project timeline and completion. Drive sales closure to shorten the sales cycle and ensure goals and objectives are achieved. Train and coach sales professionals to understand and successfully sell advanced voice solutions. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Have a significant knowledge of TCP/IP and UDP and IPv4 & IPv6 addressing Working knowledge of routing protocols such as BGP, EIGRP, and OSPF Working knowledge of NAT, VRRP/HSRP, Session-based firewalls, QOS, Layer 2 VPLS, and MPLS network principles Strong L2/L3 protocol knowledge specializing in MPLS and IPSec-based Services Working knowledge of Linux operating system and SD WAN concepts Dynamic routing protocols, load balancing and failover techniques Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Experience: 2-3 years experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs). Hands-on experience with Alcatel (Nokia) ESR, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs, SDN-NFV, Silver Peak SD WAN. Strong IT/WAN-LAN Integration experience. Hands-on experience with large L2/L3 topologies utilizing Alcatel-Lucent, Cisco. Certificates/Licenses/Registration CCNA, Network/Security certification is preferred. Work Schedule: Work set-up: Hybrid (expected to report on site at least 2-3 times a week) Amenable with nightshift / shifting schedule Willing to be assigned in Mandaluyong City Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer.
Masergy Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 0-2 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.