Medical Appointment Clerk Dental Clinic

Summary CHENEGA TRI-SERVICES LLC Yokosuka Japan The Medical Appointment Clerk – Dental Clinic shall provide medical administrative support services for the General Dentistry Department in support of U.S. Naval Hospital (USNH) Yokosuka, Japan which serves approximately 33,000 beneficiaries throughout the western Pacific. Responsibilities Manage patient flow for all dental appointments to include radiology, specialty clinics, sick call, and routine care. Receive, greet, and direct patients and visitors and provide accurate responses in a friendly, courteous, and concerned manner. Check in approximately 1,200 patients at USNH Yokosuka clinic and 1,100 patients at the Yokosuka Dental Clinic for their appointment per month utilizing the Corporate Dental Access (CDA) system. Verify and update patient information using CDA, Composite Health Care System (CHCS), and Armed Forces Health Longitudinal Technology Application (AHLTA). Prepare, maintain, and file dental records in accordance with applicable regulations and MTF and Dental Directorate Standard Operating Procedures (SOP), ensuring all necessary paperwork is complete and Notice of Privacy Practices are reviewed. Shall provide radiology request chits to patients for initial x-rays taken prior to a dental examination. Screen, record, and redirect approximately 1,200 telephone calls at USNH Yokosuka and 1,100 telephone calls at Yokosuka Dental Clinic per month using appropriate telephone etiquette. Screen, record, and route secure messages per MTF SOP. The contractor shall record telephone messages as telephone consults in AHLTA system pertaining to such things as detailed reports, prescription refills, and other test results. opened and available 45 days prior to appointment day. Schedule approximately 1,200 patient appointments at USNH Yokosuka and 1,100 patients at Yokosuka Dental Clinic per month using CDA and perform approximately 1,200 patient appointment notifications per month according to the MTF scheduling and notification procedures. Maintain data and files in conjunction with the patient appointment process and consult process. Maintain daily job status reports including completed activities, call metrics, incomplete activities, and the status of any special interest jobs. The daily job status report shall be submitted to the COR. Maintain a “no show/cancellation” log on an Excel spreadsheet maintained on the shared drive. Maintain clinic schedules in CDA, including opening/closing appointments. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required and relay messages to staff. Arranges and schedules meetings for customers and staff members as required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, et) into the appropriate computer system. Print reports at a required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, et) into the appropriate computer system. Print reports at a required. Files, retrieves, and collates documentation. Provide programmatic support services when the services are unique to a medical environment. Other duties as assigned Qualifications High school diploma or General Educational Development (GED) equivalency. Minimum one year of experience providing medical administrative support services. At least six months experience with the following systems is highly desirable: Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care systems (CHCS) and/or MHS GENESIS Defense Enrollment Eligibility Reporting System (DEERS) Knowledge, Skills and Abilities Ability to read, write, speak and understand English. Ability to type 50 WPM, preferred Ability to use standard office equipment, such as personal computers, copiers, fax machines, and telephone systems. Must have general knowledge of medical ethics, telephone etiquette, and excellent communication and customer service skills. Medical terminology, highly desirable. Experience with Microsoft Word and Excel Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, handsand/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision