Customer Success - (Senior) Technical Account Manager - Opportunity for Working Remotely

Your next adventure at VMware is only a click away! At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. If you see a position that might be right for you, we encourage you to apply and continue to be a part of our EPIC2 community. Job Description Why will you enjoy this new opportunity? Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As a Technical Account Manager (TAM), you will have the pleasure of using both your technical and your communication and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology. Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain an outstanding work/life balance. As a TAM, you will have the opportunity to specialize in a given VMware solution area by developing & maintaining deep technical knowledge & skills for related VMware products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and the overall impact of VMware’s solutions on business results. Success in the Role: What are the performance outcomes over the first months you will work toward completing? During the first year, you will onboard into the TAM role and work with your assigned customers. The first thing that you will achieve is completing an onboarding plan that will be prepared for you You will continue developing & maintaining deep technical knowledge & skills for a given VMware technology area Three months after engaging with your customers, you will articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. You will establish a long-term relationship with your customers You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies You will educate your customers on emerging technologies and align their technical roadmaps with VMware’s Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you. You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware initiatives You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly? As part of the Customer Success TAM team, you will be working for a long-term period with a number of assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased. The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following: Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities: Deliver technology roadmaps & assessments that provide next step and outcome-focused plans Provide Solution Guidance & best practices review to identify performance optimization opportunities Optimize Operations to confirm activities are aligned with stated technology goals & priorities Provide Industry insights and benchmarking to realize cost savings and reduce operational risk You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion. You will help VMware create 'customers for life' by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to make sure that we drive outcome-focused value to our customers. You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s) while also learning from your peers. What is the leadership like for this role? What is the structure and culture of the team like? The EMEA Customer Success TAM team is focused on outcomes, not just activity, helping our customers to consume their VMware solutions and to gain value from their partnership with VMware. We are critical to the success of VMware and celebrate our role in the future of the company. We strive to have a diverse but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer, so when our customers achieve their outcomes, we are successful too. We are an open team who share best practices, and everyone wants their colleagues to succeed and develop a meaningful career and network within VMware and the industry. We support each other and want to give back to each other and our communities, so we welcome innovation and creativity at all levels to be a meaningful contributor to our countries and societies. Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors. More details about VMware TAM services: https://www.vmware.com/customer-success/technical-account-management-services.html Diversity at VMware https://careers.vmware.com/inclusion Category : Services and Consulting Subcategory: Technical Account Management Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-11-29 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.