ÌC Telemecanique Technical Support Engineer

Find Your Meaningful Purpose with a Career at Schneider Electric https://youtu.be/YtExntUe89c
LifeIsOn
SEGreatPeople We are looking for a CCC Telemecanique Technical Support Engineer to providing remote technical support by phone, email, chat to customers’ technical needs on Installation/Setup, Troubleshooting, Maintenance, Product Selection for Industrial Automation and Control. You will be.. Interface with customers through the different channels available (Mail / Phone / Chat / …) and acknowledge their requests, Identified the correct request category. When facing issue resolution topic ensure proper escalation to the upper Level, Manage every Commercial or Technical Support as per prioritization criteria and in a timely and accurate manner, Detect all opportunities to serve the customer while addressing customer support requests, Provide outstanding customer service to improve customer satisfaction and relationship, Maintain and Develop skills relating to new product technologies and applications. Full part of CCC Community, be proactive in proposing solutions to improve their daily tasks, Proficient in the promotion and demonstration of digital tools to customers to improve customer experience. Provide support for all on-line self-service tools, Having a good understanding of CS&Q stakes. In close relationship with CS&Q functions like Customer Advocates and Offer Quality Leaders, Fully complete and correctly categorize case details into the system, Record TR mandatory fields in the system when required, Make sure that every cases have customer feedback with verbatims for continuous improvement thinking. Qualifications You will be perfect fit if you have.. Bachelor’s degree required, preferably in Electrical and Electronics Engineering, Electrical Engineering, Control and Automation Engineering, Knowledge and minimum 2 year experience on Automation or Sensor products, Previous experience in customer support or sales is desirable, Fluent in English both written and spoken, Working knowledge of basic electrical products and CRM experience is advantage, Digital citizenship/PC Skills – at least basic level is essential (Microsoft Teams, Bfo, SAP, MYSE etc), Ability to multi task (logging queries while speaking with customers), Strong interpersonal skills and professional standard of written and verbal communication skills, Ability to work on own initiative, but also as part of a team, Flexible approach with the ability to adapt to change and learn new skills quickly, Time management skills, with the ability to manage fluctuating workloads calmly and effectively. Great People Make Schneider Electric A Great Company You will be reaching... Sustainable career journey at world’s most sustainable company in the world, Agiler working environment and hybrid working opportunity, Continuous and intensive learning opportunities, Have a chance to enrich your career in diverse projects, You will join 130,000 colleagues around the world in contributing to our commitment to redifine energy management, keep data secure and address the energy dilemma for more sustainable planet. About Us Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On. We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalyzed by accelerated digitization in a more electric world. Electricity is the most efficient and best vector for decarbonization; combined with circular economy approach, we will achieve climate-positive impact as part of the United Nations Sustainable Development Goals. We are the most local of global companies; our unmatched proximity to you, enables us to better understand, anticipate and adapt with agility to support your business continuity with high ethical standards in everything we do. In Schneider Electric, we empower everyone to make the most of our energy and resources, ensuring Life is On everywhere, for everyone, at every moment. Along the way, we create and provide equal opportunities for everyone, everywhere. We continuously create an inclusive environment and welcome people from all walks of life Schedule: Full-time Req: 0085U0