Senior Manager, Product Owner (Workday Service and Access Management

Site Name: Poznan Business Garden Pastelowa Posted Date: Nov 28 2022 ‘Be You’ at GSK The Workday Service & Access Management Product Owner forms part of the HR Tech Workday team and has ownership and responsibility for Workday Level 2 (L2) support and Workday access management. The Product Owner for Workday Service & Access Management is recognized as the subject matter expert for Workday L2 Service Management and is accountable for managing third party vendors and internal teams delivering L2 support across all Workday modules. This role is accountable for ensuring the right service levels are in place and maintained in line with business need and that appropriate responses are made to Voice of the Customer (VOC). This role is also responsible for Workday access management, providing an L2 support service to the business as well as being the point of contact for all internal and external Workday security audits (including Sarbox). Job Description Summary The role holder of the role Product Owner: Workday Access & Organization Management will act as the recognized Subject Matter Expert for global Workday Security and Organizational Management. The main responsibilities of the roles will be: Why you? Responsibilities: Management of Level 2 Support: Accountable for managing Workday L2 support delivery and SLAs across all modules including security and organization management via third parties and internal support teams. Service Management: Accountable for managing contracts and ensuring the right services levels are in place and maintained in line with business need and that the appropriate responses are made to Voice of the Customer (VOC) responses. Service Improvement: Collaborates with service delivery partners and internal HR Tech product owners to lead improvements and automations to the Workday L2 services. Service Design & Transition: Maintains service documentation and Service Now configuration, determines and agrees requirements for new services and supports their introduction into production. Third Party/Stakeholder Management: Manages third party partners delivering Workday support services, ensuring appropriate governance forums and effective working relationships are in place. Working with IT and regional HR Services Level 1 (L1) teams to maintain effective communication and to optimize ways of working between L1 and L2 support teams. Service Reporting & Governance: Provides service management reporting meeting stakeholder and senior management requirements. Establishes and leads Service Governance bodies, provides oversight and establishes business value, manages overall delivery, service performance and manages business risk. People Management: Accountable for managing internal team members supporting the L2 Workday support services and to ensure ongoing succession planning to maintain service levels through a mixture of GSK employees, augmented/contingent workers and strategic suppliers. Quality, Risk & Compliance: Accountable for ensuring support services are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business critical products. Leads on internal and external Workday access audit processes. Escalation Management: Management of major incident process (MI) and high priority escalations, owning timely resolution of issues. Quickly trigger processes and understand resourcing requirements, pulling in relevant team members and ensuring teams are working collaboratively together to resolve issues efficiently. Managing communications while this is happening to ensure key stakeholders are kept up-to-date. Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Degree, min. 3 years relevant tech service management experience in major global organization. Knowledge of Sarbanes-Oxley (SOX) and GDPR legislation and how it applies to Workday or other IT systems in relation to data protection and access management. Knowledge of internal and external system audit processes. Knowledge of Workday access management (or other HR systems) and reporting ITIL Foundation Certificate/Qualification, knowledge and experience of an ITIL-based service. Strong English language skills. Experience in service management in a large, global organisation. Experience of vendor management in particular Tech/BPO outsourcing. Excellent relationship management, strong influencing and communication skills. Understanding of HR processes and Global HR Systems covering core HCM, Recruitment, Payroll, Compensation, Time Tracking, Absence and Integration. Preferred Qualifications: If you have the following characteristics, it would be a plus: Working experience of Service Now. Understanding and experience of AIOPs & DevOps Why GSK? Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. Benefits: Career at one of the leading global healthcare companies Contract of employment Company Car or Car Allowance Long term incentives Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit) Life insurance and pension plan Private medical package with additional preventive healthcare services for employees and their eligible Sports cards (Multisport) Possibilities of development within the role and company’s structure Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings) Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities) Encouraging community and integration events Modern office with creative rooms, fresh fruits everyday Free car and bike parking, locker rooms and showers *LI-GSK G6 GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US). GSK is an Equal Opportunity/Affirmative Action Employer. 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