Maintenance Scheduler/Dispatcher

Job Summary The Maintenance Scheduler/Dispatcher position reports to the Work Control Supervisor and is responsible for performing the scheduling of corrective and preventive shop repair orders for the facilities maintenance, utilities and facilities engineering departments. This position receives, records and distributes shop repair orders; and dispatches orders to shop technicians via radio communication. Essential Responsibilities: Receives residential & commercial customer shop repair requests and creates shop repair orders in a maintenance scheduling software database such as IBM Maximo Application Suite. Determines work to be performed, time estimates, shop assignment and work schedules. Enters preventive maintenance job plans and frequencies of PM’s in the maintenance scheduling database. Schedules work load for maintenance shops, including planned and emergency repair orders. Prints daily corrective and preventive work orders for all maintenance shops and distributes paperwork to Shop Leads. Assists department supervisor with shop activity and productivity reports, provides shop backlog reports and coordinates with Shop Leads to reduce backlogs. Collects daily completed shop repair orders from Shop Leads and enters completion data into the maintenance scheduling database. Communicates with all shop personnel utilizing a controlled over-the-air radio system to coordinate work order assignment and priorities throughout the work day. May assist with submission of maintenance technicians’ timesheet entries when required. Acts as a security escort as needed in support of vendor efforts. Perform other job-related duties as assigned or requested. Minimum Requirements High school graduate or GED. One year dispatch, maintenance scheduling or related customer service experience working in a fast-paced environment. Two years’ data entry experience with window-based software required, knowledge of IBM Maximo Application Suite preferred. Working knowledge of Microsoft Word, Excel, and Outlook applications. Must possess strong customer service skills including telephone etiquettes, problem solving skills, ability to multi-task and be detailed oriented. Must be able to handle fast paced environment and meet deadlines. Knowledge of construction and/or facilities repair trades helpful. Excellent oral and written communication skills. Experience in a multi-cultural work environment desired. Must be able to sit and input electronic data for long periods of time, operate a base station radio. This position requires the individual to be eligible to obtain and maintain a US Government security clearance; US citizenship is required. A valid US passport and driver’s license is required. Must be able to reside in remote location with limited access to medical facilities.