Service Analyst

Site Name: Poznan Business Garden Posted Date: Nov 28 2022 Job Purpose: The Engineer ServiceNow Platform & CMDB Administration works to develop, scale, automate, and improve the underlying ServiceNow platform infrastructure, software, CMDB, processes, and services required to support enterprise consumers of the GSK ServiceNow platform. Key Responsibilities: Administers ServiceNow core platform using engineering skills to plan, manage and deliver ServiceNow core platform & CMDB enhancements and defect resolution through development, test, QA and production environments. Support intake for new services onboarded to the platform and be an expert in the GSK CMDB data model Support CMDB governance processes and champion CMDB data integrity Be involved in the delivery of and be accountable for ongoing support of platform automations aligned core platform & CMDB operations e.g., group administration Actively participate in the management of platform technical debt and participate in ServiceNow platform release upgrades Manage relationships and coordinate work between different teams at different locations Maintains core platform documentation and manages key information such as core platform procedures, dependencies, and notification lists Responsible for awareness and compliance to policy and guidelines of the ServiceNow Platform Why You? Basic Qualifications: 2-3 years of previous ServiceNow platform and CMDB administration. Experience of at least one ServiceNow platform upgrade cycle throughout their tenure preferred Demonstrated ability to coordinate cross-functional work teams toward task completion System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, JSON, HTTP, REST/SOAP Demonstrated Agile, Scaled Agile, Kanban experience Examples of energizing and inspiring drawing on their own skills and creativity to achieve the best results Proficient in Microsoft Office Suite Preferred Qualifications: ServiceNow Foundations training ServiceNow certified system administrator – CSA ServiceNow certified application developer - CAD preferred ITIL v3 or v4 Foundations Certification SAFe certification is a plus Why GSK? Career at one of the leading global healthcare companies Contract of employment Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit) Life insurance and pension plan Private medical package with additional preventive healthcare services for employees and their eligible Sports cards (Multisport) Possibilities of development within the role and company’s structure Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training) Extensive support of work life balance (flexible working solutions, short Friday’s option, health & well-being activities) Supportive community and integration events Modern office with creative rooms, fresh fruits everyday Free car and bike parking, locker rooms and showers
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