Customer Services Support Operator

At Siemens Healthineers, our purpose is to enable healthcare providers to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, and improving patient experience, all enabled by digitalizing healthcare. An estimated five million patients globally everyday benefit from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. We are a leading medical technology company with over 170 years of experience and 18,000 patents globally. With about 50,000 dedicated colleagues in over 70 countries, we will continue to innovate and shape the future of healthcare. As part of the development of its activities, Siemens Healthineers in Algeria is looking a Customer Services Support Operator The missions: Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery. Processes incoming orders, inquiries and/or requests regarding products and/or services. Performs order management for assigned customers, manages and files clients' information in the information system. Supports customer remotely and onsite, and provides 1st level user support in case of arising issues. Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers. Cooperates with clients and sales representatives to clarify orders and issues. Participates in investigating and resolving commercial and/or technical problems. Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions. The profile: Diploma : BA in Economics / Administration, Finance, HR or equivalent, Typically 2 - 4 years of successful experience in related field; You have exceptional communication skills; Fluent in Arabic, French and English (speaking, reading and writing). Organisational skills; Excellent teamwork; Customer oriented. Organization: Siemens Healthineers Company: Siemens Spa Experience Level: Experienced Professional Full / Part time: Full-time