Chief Operating Officer (COO) - Germany (M/F/D)

This role is part of Wipro Germany (Wipro GmbH) the disciplinary manager for this role is Michael S Overall Responsibilities: Design, plan and implement business strategy and plan for the SMU with a focus on Revenue maximization and Operating margin including Delivery operations Plan, execute and track on portfolio rotation of the unit Drive and present a consolidated delivery operations view across GBLs. Drive SMU forecasts, workforce strategy planning and execution Manage contractual compliance & other account requirements like audits, CSAT, MSA, etc. Manage key customer relationships for the SMU, deep dive on customer feedback and support Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction Identify, report, control and manage risks at the unit level Build a no-surprises culture Delivery operations: Track delivery escalation resolution for accounts, sectors/countries and the SMU Provide integrated dashboards across service lines for the SMU, sector/country and account delivery Consolidate forecasting for accounts into meaningful SMU forecasts and conduct interlock with the GBLs/Talent acquisition Drive automation % increase in FPP programs based on service line best practices Margin focus: Build margin plans for unit and accounts and track/ report them on execution Ensure control over PPC and leverage ratio (onsite-offshore) On-boarding Freshers driving attaining industry benchmark fresher index by account Manage delivery pyramid by account and sector/country Support rotations for talent S&M Optimization by sector/country Rate Increase by account Contractor Ratio optimization Governance across service line delivery units Reporting Overall SMU, sector/country and account level execution metrics, with deep dives on individual GBL/ practice performance Operations and Compliance Ensuring account audits & CSAT survey are conducted on time; report results & flag issue Manage metrics like BGV, ODC compliance etc., raise issues with GAEs & other leaders KPIs measured: Financial KPI : Revenue (40%), Operating Margin (40%) and Order Booking (20%) Delivery KPI : Customer Satisfaction & Employee Satisfaction Fresher Index, People Rotation, Pyramid / Bulge Contractor % Skills and Qualifications Strong experience in handling large Delivery of accounts / business units roles (upwards of 500Mn USD) Good customer and stakeholder handling experience Working in matrix structure Experience of handling customers across geographies Experience of running complex delivery programs Good PMO and reporting skills Good understanding of the Germany market fluency in English is required. Fluency in German preferred Strong communication and interpersonal skills *Candidates with disability and appropriate suitablity are in favor