Senior HR Operations Advisor

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. POSITION Senior HR Operations Advisor SUPERVISOR Associate Director, EMEA HR Advisor DEPARTMENT People Services LOCATION Leiden - The Netherlands A Dutch and English speaker HR professional with good knowledge of Dutch law regarding leave of absences and Wet Poortwachter to perform the Case manager role for Netherlands and offer HR Advisory support for manufacturing site in the Netherlands, working within the HR Operating model. The Senior HR Operations Advisor, uses discretion, sound judgement and takes decisions as per appropriate, in order to determine the best method of resolution. Under the direct leadership and guidance of the EMEA Capability Center organization, the Senior HR Operations Advisor is a member of the People Services organization within HR. The position is located remote compared to the Capability Center which is situated in the UK, but nevertheless it is an integrated part of this organization. The HR Operations Specialist shall be seen as credible and trusted support for the country, delivering results with integrity, sharing information appropriately, and building trustworthy relationships. Main responsibilities will include, but are not limited to, the following: - In charge of the Case Management process related to the Dutch law for leave of absences, coordinating and managing end to end absenteism process together with the accountable parties (Employees, Managers, Occupational Health and Safety Services). - Responsible for ensuring the leave of absence case management process is followed in line with the legislation in place, and keep it updated per needed. - Partnering with all stakehoders, responsible to monitor and support reintegration process after long term sickness, supporting managers in the return to work set up and implementation. - Have an excellent understanding of markets specific employment legislation and partner across the HR Operating model in offering advise on how this applies to various situations for our workforce and processes. They ensure accurate policy representation in interconnected systems/processes and directly contribute to develop end-to-end processes which support HR operations Where the HR Advisors require more in depth understanding of the application or impact of an HR process or policy regarding a received HR inquiry, they would connect with the Senior HR Operations Advisor for guidance and will consult them over the specifics. Perform intake of HR inquiries via multiple channels including case systems, chat, telephony (for urgent matters) - Guide the employees and the managers to available resources, eg toolkits, SOPs, process details or training materials, as appropriate, and explain these to them as per needed and being relevant to their market including the applicable Global policies. - Support in the execution of HR documents as per case needed, using the systems and processes in place under the Service deliver model. - Directly participate and/or work collaboratively with functional partners in order to enhance and improve the knowledge content/FAQ/LWI based on the feedback received via case resolution, by collaborating with functional teams, COE or HRBP’s to achieve this and following the global guidance to do so. - Research, problem solve and respond to issues related to various topics such as HR programs, procedures and content, service levels, local specificities. Engage appropriate functional HR teams to drive resolution of customer needs which require deep specialized support beyond the HR generalist knowledge. - Collaborate with all functional teams and the leadership in order for People Service to collectively achieve TAT and FLR and to improve the HR service we provide to our workforce. - Work collaboratively within the HR team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes, across regions and functional areas. - Participate or deliver scheduled and ad-hoc training or other forms of learning opportunities in order to improve policy and process acumen, and apply the learnings in executing their role, and to develop their own skills as per needed. - Ensure proper documentation of inquiries, root cause, and resolutions. Investigate root cause of customer survey results and propose solutions to resolve issues or simplify processes to improve overall HR service provided to our workforce. Participate in various cross functional and cross regional HR projects. - Participate to the required and recommended trainings and development programs within BMS. - At all time, act having our employees, business, and HR organization best interests in mind and respect information confidentially and data privacy principles. Skills required: . Minimum of 3 years experience in HR administration in the Netherlands at generalist level. . General knowledge and understanding of HR policies, processes and local Employment Laws. . Knowledge in prevention of illness, occupational health and safety, social security legislation, WIA and UVW.  . Practical operational experience of HR processes, e.g., hire, payroll, rewards, performance, employee relations. . Highly computer literate with knowledge of HR systems and processes. . Demonstrated analytical abilities, attention to detail and the ability to successfully manage multiple competing tasks and priorities. . The ability to work independently whilst ensuring key stakeholders are informed of critical situations enabling a coordinated approach to activities. . Demonstrated continuous improvement mindset. . Demonstrate professional maturity to be able to constructively challenge business processes and behaviors. Have a strong discipline to work within business processes and framework. . Demonstrate personal flexibility and adaptability to operate effectively in changing environments. . Natural ability to complete and deliver tasks in a timely and comprehensive manner. . Embrace and support teamwork with strong collaboration, and build networking with various stakeholders, such as employees, HR partners, management groups, business leader, working groups (such as social, PBRGs etc). . Ability to present written or verbally, complex information in a clear and structured way to various stakeholders, such as employees, HR partners, management groups, business leaders . . Geographic flexibility and the willingness to travel as per business requirement/needs. . Ability to handle sensitive and confidential material/ information. . Experience working with the HR Shared Services delivery model would be desirable. . Fluent spoken and written in Dutch and English. Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.