Customer Success Manager, Northern Europe

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing Key Account customers in adserving. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives on a consistent basis, to meet and exceed the end to end experience expectations of these enterprise customers. Job Description Reporting to the Senior Director, Sales and account management, as the Customer Success Manager, you will focus on the generation of top line revenue over and above the initial contract committed fees as well as retaining a high level of customer satisfaction through a superior term engagement model. You will have the opportunity to extend our reach within Europe and make your mark in the company. Your responsibilities will include: Build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how our solutions and services bring value and help drive customer success Develop and execute account and portfolio level strategies using data from every customer interaction to ensure a more effective proactive stance as opposed to a reactive ones Deeply understand each customers’ business and build strategic account plans accordingly Assist in prioritizing workload within and across assigned accounts and serve as an escalation point to resolve priority issues Maintain a comprehensive understanding of Freewheel’s products, services and solutions as well as market needs as they evolve; participate in the development and vetting of new product and services development opportunities Be able to move opportunities through the sales cycle Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience We are looking for someone with the following attributes: Minimum of 3 years’ experience in the TV industry and/or in digital video in a client-facing capacity Fluent in German and English Available to work in either Hamburg or Berlin All-around commercially-oriented personality with demonstrated competence in growing customer accounts Fast-learner, committed to being an expert in our business as well as in the business and the markets of our customers Possess the leadership skills necessary to work with large and complex customers, acting as the primary point of contact for all revenue and related strategic initiatives A self-starter, creative in creating and closing opportunities as well as finding solutions to issues Superb verbal and written communication skills About FreeWheel   FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers.   With offices in New York, San Francisco, Chicago, London, Paris, Beijing, Berlin, Hamburg and across the globe, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com, and follow us on Twitter and LinkedIn.   At FreeWheel, we lead with flexibility and inclusion, and believe in coming together for moments that matter. These are valuable in-person opportunities for optimal collaboration and connection. When employees come into the office, we want to ensure it is beneficial to our business—and our employees. Work/life balance is integral to our culture, and we’re proud to offer the tools and technology needed to support virtual, hybrid, or in-office roles. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer.
freewheelinternationaljob
freewheelsalesjob Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.