Associate, Channels Tech Specialists

S&P Global Market Intelligence The Role: Associate, Channels Tech Specialists. The Team: S&P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Support team in Multiple locations. The team partners with DataFeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Channels Solutions” and assessing the technical environment dynamics within client sites that may impact product performance. The Impact: You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Support is a consultant providing best and most efficient way for our clients to achieve quality results. What’s in it for you: Gets a great opportunity to talk to external clients and internal stakeholders across globe. Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues. You will work with a global Data Feed application Specialists and Sales team responsible for Channels products like API and Xpressfeed. This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL). As a critical member of the team, you will have the opportunity to collaborate with a global stakeholder and improvise the client experience. Responsibilities: Be a Product specialist for the Channel Solutions and provide in-depth technical assistance to clients. Assist in deployment and troubleshooting on-the-go. Gain in-depth knowledge of products from a content and delivery standpoint. Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues. Record accurate and timely tracking of client issues within our customer Relationship Management system (Salesforce). Documentation of newly found solutions and product updates. Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads. Assist Technology teams with building and maintaining resource libraries for clients, including program snippets, documentation, consultancy resources. Work on creating complex API, XML streaming feeds and FTP requests (POSTMAN, ARC, SWAGGER, etc.,) to use our data and assist client with query tuning and performance improvements. Research and gain knowledge on the rapidly evolving product offerings. Assess the technical environment dynamics within the client sites that may impact product performance Involve in testing/user-acceptance tests of new implementations. What We’re Looking For: Graduate in Computer Science with 0 to 2 years of experience Solid communication skills (English verbal & written) Strong technical writing skills. Basic level expertise on Microsoft Suite Tools. Good knowledge in .Net/.Net Core/C
/Java Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) & Web Transport Schemes (SOAP, XML, JSON, etc.) Exposure to WINDOWS, UNIX or LINUX environments. Basic Implementation knowledge on RDBMS concepts. Quick learner and ability to grasp new technologies. Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills. Ability to keep pace with rapid changes in products. Willing to work in any 5 day shifts and longer night shifts. Preferred Qualifications: Graduate in Computer Science and Commerce\Finance is preferred Prior experience in client support teams Knowledge on Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.) Knowledge on Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.) Knowledge on Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.) Flexible Working (optional) We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Grade/Level (relevant for internal applicants only): Grade 7 The Location: Hyderabad (IND) About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 278796 Posted On: 2022-11-24 Location: Hyderabad, Telangana, India