Associate, Technical Application Support

S&P Global Market Intelligence The Role: Associate – Technical Application Support Work Shift: This is a night shift position (6 PM - 3 AM/9 PM - 6 AM IST). You may be required to work in any other shift depending on business requirements. The Location: This position is based in Gurgaon, India. The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, India (Gurgaon & Hyderabad), Pakistan, & Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills. The Impact: We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client happiness and keeping the growth of our company under consideration. What’s in it for you: Collaborative work environment where you provide daily assistance to our clients Opportunity to work with an industry leader within the financial industry Growth opportunities within a vast segment of the company Responsibilities: Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Provide new user orientation, education, and installation assistance; troubleshoot tech-specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and Chat. Will work in both independent and group settings and be able to meet deadlines while ensuring both accurate and complete work. Basic understanding of the finance industry and proficient in computer applications and operating systems is a must. Expect to work rotating shifts, including Night and during weekends when necessary. What we’re Looking For: Bachelor’s degree in an IT or Data Science field or equivalent education/experience. A basic understanding of the finance industry, and proficient in computer applications and operating systems is preferred. Basic Qualifications: Background in a service desk and customer base support setting Experience with customer support via telephone and email Experience of 1 year or above of customer support within an IT setting Ability to collect, analyze and summarize data to prepare clear reports Strong MS office (Word, Excel, PowerPoint) and Basic knowledge of SQL Preferred Qualifications: Bachelor's in Computer Science Grade Level: 07 The Location: Gurgaon, India About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 278088 Posted On: 2022-11-24 Location: Gurgaon, Haryana, India