Guest Service Agent (Banquet)

Job Number 22204312 Job Category Food and Beverage & Culinary Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management JOB SUMMARY Directly responsible to the Banquet Manager for the performance of all hourly banquet food and beverage servers and is the personal representative of all Singapore Marriott Tang Plaza Hotel to banquet guests. As such, is expected to coordinate all aspects of room or facilities set-up and food and beverage service so that all efforts are directed towards guest satisfaction, the achievement / maintenance of Division Catering Standards and profit maximization. Also responsible for adhering to all guest contact activities in a cordial, efficient and professional manner at all times. To ensure a safe working environment and where necessary make repair orders with follow-up. To maintain a positive attitude towards the Hotel and the job being performed. To also maintain a cooperative, team-like attitude in working with supervisors and fellow employees to help achieve our common goals of maximizing guest satisfaction and profit margins. To also cooperate with Banquet Manager to carry out and conduct training for service staff and at all times to represent the Hotel in accordance to company standards of dressing, grooming and hygiene. To contribute to a positive Associate Engagement Survey departmental result by being proactive in all aspects of departmental and interdepartmental issues. To report punctually for work. DUTIES AND RESPONSIBILITIES Attends daily BEO meeting and discusses plan of actions for same and next day with Director of Banquet Operations. Ensure that the department complies with Catering Standard Operation Procedure. Review menu or service (BEO) with Catering Managers and Banquet Chef on a daily basis. Communicates any additional set-up requirements with staff. Coordinates all food requirements with the Kitchen, including accurate counts for preparation and plating. Coordinates all liquor requirements with the Beverage Controller and Banquet Bar Captain. Assigns work / functions to Service Staff and Captains. Maintains up-to-date details on banquet functions and communicate changes to Service staff. Coordinates with Event Organizers to ensure smooth operations Responsible for any ongoing training of captains and waiters which is necessary to maintain our standards of service and profit margins. Responsible for labour costs of all service employees, therefore supervises the scheduling of permanent and part-time employees and review schedules in terms of coverage and adherence to budget guidelines. Communicates with Catering Managers and Coordinators in obtaining menu guarantees and guests’ comments. Directly supervises the work of banquet captains and personally observe the performance of service personnel. Supervises Service personnel to follow Energy Conservation and Accident / Security guidelines for all associates departmental and interdepartmental. Responsible for setting all types of equipment including Buffet Tables and decoration by always improving Department standards. Prepare and close function checks including guest signed banquet check and Beverage Requisition Form for the particular function. Responsible for excellent service standards and maintaining Event Satisfaction Survey to meet the hotel’s goal Follows Banquet micros checks procedures Gets accurate head count after guests seating and communicate to involve departments. Notifies Banquet Manager of any shortages in regards of equipment or personnel. Checks all function rooms are completely set-up for next functions or as assigned by another captain or Banquet Manager before sign off for the day In absence of Banquet Manager, perform his duties. Responsible for checking and maintaining the casual staff grooming standards Other duties as assigned by Director of Banquet Operations or Banquet Manager. JOB REQUIREMENTS Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate, or equivalent Minimum 1 year of working experience in the same capacity Able to cope in a face paced environment Good team player and team builder Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.