Director Customer Satisfaction Pacific

At Schneider Electric, we believe access to energy and digital is a basic human right. We provide energy and automation digital solutions for efficiency and sustainability. What makes us a great place to work: Bloomberg Gender-Equality Index (2021), Fortune's Most Admired Companies (2021) and Corporate Knights Most Sustainable Corporation (2021) Our workplace flexibility policies allow you to manage your unique life, work in a way that is best for you with paid time off available when we need it, and the unique option to purchase more if you want it Our pay equity program promotes fairness everywhere Enhancing your skills and high performance is rewarded by competitive pay, incentive programs, and opportunities to grow We’re a dynamic, global company looking for passionate people to help us lead a digitalisation revolution that champions sustainability, efficiency, and safe, affordable power for everyone. We have an exciting leadership opportunity for a Customer Satisfaction Director Pacific to join our Customer Satisfaction & Quality (CS&Q) team. Our team’s mission is to be Customer’s first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement. Based in Macquarie Park Sydney, this role will report into VP Global Supply Chain & Customer Experience and be a key member of the leadership team. You’ll be responsible to lead the End-to-End Customer Satisfaction function incorporating all aspects of customer experience from order receipt to final delivery for our customers. You will be leading a highly skilled team of approximately 10 quality and continuous improvement professionals. So what you will contribute to; Lead, coach and promote use of customer journey maps (CJM), customer process capabilities (CPC) and lean six sigma to create best in class customer experience Be the champion of customer centricity and lead the Pacific organization to put Customer First Drive structured CJM to remove customer pain points and accelerate customer satisfaction Lead the deployment of tailored delivery capabilities in the Pacific, maximizing the Customer Process Capabilities Benchmark, identify & capitalize on best practices in quality and customer experience About you: You’re innovative and strategic, focused on finding opportunities for continuous improvement and ways to optimise work processes. You’re customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers. In addition, you possess the following relevant skills and attributes to be successful; Minimum bachelor’s degree in any Engineering/Science field and/or Continuous Improvement Certification Demonstrated experience leading a team in customer satisfaction & quality discipline Experience within Customer Care and Business Units/Customer Segments Excellent understanding of cross functional collaboration Knowledge in industrial/logistics/quality/continuous improvement At Schneider Electric your career will be meaningful, inclusive and you will be empowered. We expect that our employees put customers first, embrace differences and act like owners. Our leaders are tasked with shaping our future, building the best teams and using their judgement to deliver results. We’re a great place to work but we are continually striving to be the best place to work, join us and see how!
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LI-SF2 All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.