Product Solutions Engineer - FreeWheel

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary We seek an experienced, passionate, and highly motivated Product Solutions Engineer (PSE) based in FreeWheel’s International European region to bring our technology to life each day, establishing and exemplifying best practices in product activation, acting as the key technical expert in the execution of FreeWheel’s, and our clients’, most strategically important implementations, and illuminating client usage in support of improving FreeWheel’s offerings. Because of the broad purview, this individual must communicate with customers and partners frequently, finding robust solutions to complex problems. Product Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of FreeWheel’s most demanding client initiatives, often addressing requirements which have never before been asked of FreeWheel by our customers and sales prospects. The Product Solutions Engineer will be specifically tasked to perform as the SME – Subject Matter Expert - for one or more product areas. In the role will involve partaking in and providing input to Product Management, Product Marketing and Engineering Teams throughout the entire Serviceability Lifecycle process. Job Description FreeWheel’s client services philosophy is based on establishing long-standing client relationships formulated foremost on trust. Our work philosophy is predicated on transparent collaboration across all departments throughout the product lifecycle. As such, other key elements and duties of a successful PSE include: SME / Product / GTM Act as a SME for one or more product areas within the Freewheel Marketplace platform Assist with use case and requirements gathering, prioritization in the backlog management process, ensure products meet success criteria and mitigate deployment risk with cross-functional testing Help to guide new products and features through go-to-market phases and then evangelize them in market Work in step with client account teams and Product Management to usher products through the commercialization process and prepare the rest of the client organization to deploy at scale and assure our products serviceability Execution of implementation projects, working to grow client´s product usage through new integrations Consults clients and partners on viable opportunities which align with their current technology architecture Evaluates client requests for technical feasibility, determines high-level requirements for implementation success, and aids the Account Manager in creating thoroughly informative requests for implementation resourcing Assists in preparation and execution of materials for client renewal opportunities, product upsells, business reviews, account plans and presales process Executing business and technical solutions for client project execution with a high degree of autonomy, providing innovative solutions to meet the specific needs of FreeWheel clients’ newest and most demanding integrations Acting as liaison between Client Team and Product Management, and between Client Team and Engineering for matters related to the Product Solutions Engineer’s product focus, providing guidance and feedback on product usage and gaps or needs Provides trusted expertise and feedback in internal projects to improve product usage or customer service Captures technical details of client-specific implementations with support of the account team, and maintain this information within well-updated documentation of clients' technology architecture Demand side Develop a deep understanding of FreeWheel´s DSP and other technical capabilities (e.g. APIs, compliance standards) and client-specific implementations Provide technical guidance to DSPs and recommend new initiatives to improve client success Debug issues between various systems (internal and external) Effectively document and communicate incidents and notifications to internal stakeholders Education and mentoring Provide training to internal teams, and occasionally to our clients and partners Provides timely, technical support and problem resolution for escalated field service questions from Services team Provides client account coverage when requested to do by management to cover sickness/PTO or times of severe resource constraint About you: BA/BS degree required 3+ years experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, cURL, etc., as applicable to product area of focus Proven experience with deploying complex systems at large scale. Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client’s executive level as well as to developers or other client experts Demonstrate a track record of exemplary software implementation and systems integration skills Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions Excited to help large companies manage their successful use of enterprise-focused technology. Ability to evaluate customer requirements and lead in the determination of internal priorities Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. About FreeWheel FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.