TR Assoc Manager

Overview Main Purpose: The Associate Manager- NA benefits administrator position is responsible for directing and planning the day-to-day operations of group benefits programs (Health, Disability, Retirement, short-term and long-term disability, etc.). This will be highly confidential work and requires an independent acting person with clear decision-making abilities and scheduling and prioritization of work effectively for effective outcomes. Responsibilities Accountabilities: This role is accountable for supporting service delivery related to the US & Canada Benefits Processes (Sales Car Program, Severance Administration, Canada Health, Disability, and Pension benefits). This role will be responsible for directing and planning the day-to-day operations of group benefits program oversees the complete benefits administration, ensures smooth procedures, and supervises the benefits daily administrative tasks Serve as primary contact for plan vendors and third-party administrators. Carry subject expertise on Benefits processes and work with vendors and support the process overall. Resolve benefit-related issues and respond to queries and requests in a timely manner. Liaise with vendors on the day-to-day benefits transaction work, and weekly cadence ensuring a smooth flow of operations. Collaborate with different internal stakeholders (Payroll, IT) and ensure all the work deliverables are processed on time and accurately. Manages requirements related to system feeds, error reports, etc. by working directly with vendors to resolve issues and supports the implementation of system upgrades as needed. Perform plan audits Audits and Reconciliation for all the benefits processes. Qualifications Key Skills/Experience Required: Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with associates. Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. Excellent communication and organization skills. Bachelor's degree in human resource management or related field, and 7 to 9 years of related employee benefits administration experience or HR Operations.