Advice Supervisor job with PROSPECTUS | 8373346 <meta property="og:site_name" content="

Job Details</a>
</li><li class="mds-tabs__list-item">
<a href="
company-information" id="label-company-information" class="mds-tabs__tab js-tabs-item" data-test="tabs-trigger-company-information" data-click-tracking="{&quot;csrfToken&quot;: &quot;UhqKB_0Q3RZ2aB7QMAnzjWq9gccnNACLE_X13l9zCyI&quot;,&quot;action&quot;: &quot;RecruiterTabView&quot;,&quot;jobId&quot;: &quot;8373346&quot;,&quot;linkSourcePage&quot;: &quot;JobDetails&quot;}">Company</a>
</li></ul><section class="mds-tabs__panel" id="job-description" data-test="tab-panel-

<h2 class="mds-tabs__panel-header">Job Details</h2>
<div class="mds-tabs__panel__content">





<div class="mds-edited-text mds-font-body-copy-bulk"><p>Our client provides independent and impartial advice and information to help people resolve their benefit, debt and housing issues. They provide increasingly vital advice and assistance for those in the greatest need, improving beneficiary's wellbeing and financial situations, as well as their confidence to deal with their own problems. They are now recruiting for a Supervisor for their Advice team, overseeing and supporting a team of paid staff and volunteers in delivering high quality, tailored advice to a variety of beneficiaries.</p>
<p> </p>
<p>Reporting to the Advice Service Manager, as Supervisor you will ensure that advice sessions are appropriately staffed and resourced. You will be responsible for supervising a team of volunteers and paid staff who provide information and advice to clients, both face to face, via email and over the phone. You will monitor the quality of advice and will agree actions for improving the delivery of the service, organising and planning feedback sessions to ensure that advice team members have regular support. You will undertake quality checks of advice case records by following organisational quality standards, and will provide timely feedback to staff and volunteers to prevent detriment to service users. You will play a key role in selection, recruitment, induction and training of new volunteers and will be responsible for supporting and supervising volunteers through learning programmes and ongoing development to ensure volunteers are competent to provide a high-quality service.</p>
<p>To apply for this role, you must be a skilled Adviser, with experience of supervising and enabling staff (including volunteers) to give high quality advice and information to the public. You will have previous experience of dealing with competing demands in a pressurised environment and will have the ability to monitor, maintain and improve casework systems and procedures to ensure efficient and effective advisory services.</p>
<p>Please initially apply with a word formatted version of your CV (suitable candidates will then be contacted). The client is looking to consider applications and interview on a rolling basis.</p>
<p>Please note, this role will be hybrid (the client's offices are based in Uxbridge), with a gradual increase in office-based working.</p>
<p>As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.</p>