HR Services Manager- NAEA (North Asia East Asia)

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a HR Services Manager- NAEA (North Asia East Asia) in Eaton Corporate, based in China. This role is responsible for leading a team of HR Services professionals to deliver back-office HR support to employees across Eaton locations in CN, TW, SG, ANZ, IND, MY, VN… The HR Services Manager is responsible for managing all of the day-to-day activities to ensure successful delivery of HR services to our internal clients and contributing to the long-term development of HR Services organization. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Represents the HR Services team during monthly communications meetings, and other formats. Assists with future workforce planning to ensure adequate resources to deliver the services required by internal customers Looks for ways to continually improve the processes that the HR Services team supports. Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal clients. Manage the HRS team members in the NAEA Region including HRS Contractor employees. Responsible for delivering the full scope of services to a very diverse and complex internal customer base, including payroll, employee lifecycle, and C&B activities. Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries. Serves as an escalation point for the HR Services team and interacts with various levels and departments within the organization for problem resolution as needed. Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization. Drives and supports the HR Services team to meet and exceed service level agreements (SLAs). Partners with subject matter experts to find resolutions for complex inquiries. Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely project status updates. Partners with management to ensure the consistent delivery of department communications, Standard Operating Procedures, accuracy and prompt resolution of inquiries, and team concerns. Produces statistics, makes recommendations and communicates trends and implications on the HR Services team scheduling and processing to management. Coordinates team meetings including agenda generation and tracking of action items for follow up. Identifies gaps in team’s knowledge and partners with management to deliver training to produce measurable results. Participates in the selection, training, coaching and development of new and existing team members. Performs quality assurance checks on data to ensure preparation for payroll processing is accurate and timely. Partner with senior HR Services leadership to develop annual budget, as well as the HR Services expansion strategy. Executes the deployment of new HR Services per the HRS Growth strategy roadmap. Successfully manages the knowledge transfer and other transition activities during the deployment period. Performs other duties as assigned. Qualifications Bachelor’s degree in Human Resources, Business Administration or a related field. A master’s degree is preferred. Minimum of 15 years of progressive experience in a human resources generalist and/or services role. Minimum of 8 years of supervisory experience. Extensive working knowledge in services industry is required. Demonstrated experience successfully working with a culturally diverse client base. Excellent English communications skills and the ability to effectively communicate both verbally and in writing in professional settings. Demonstrated experience managing relations with internal and external stakeholder. High degree of managerial courage and excellent conflict resolution experience is required. Yes! Because you are the one we are looking for, we hope to hear from you now! Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Human Resources Region: Asia Pacific Organization: Corporate Sector Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time