Service Support Officer

Initial Medical - Service Support Officer Full time - Permanent Brentford £21,043 Initial Medical is one of the largest business services companies in the world, operating in over 80 countries and providing services that protect people and enhance lives. Setting the standards in healthcare waste management in the UK. We provide a reliable, effective and fully compliant service built around our customer needs. Highly trained local teams deliver to a wide range of healthcare professionals, from dentists to GPs, care homes, schools, hospitals, tattooists, laboratories, veterinary and aesthetic clinics. We are currently looking for a Service Support Officer to join our Brentford branch. The main purpose of this role is to provide a premium quality of clinical waste collection service to our customers to ensure total satisfaction and justify a premium sales price and in doing so promote Branch portfolio by value and number of contacts. Requirements General duties and responsibilities include: help manage and support the service drivers in providing an accurate and efficient service Respond to all customer service calls and enquiries. Support and understand the service manager in their aims to provide a premium quality clinical waste collection service. Carry out daily checks on iCABS system, to ensure all services drivers have logged onto system and have carried out previous days service route. Check, record and handle any issues on raised on the issue report via the iCABS system. Log and update all installations and removals that are generated from the 'End of Days' reports Assist the Service Supervisor/Manager in preparation for service meetings and to highlight specific areas for action and advice on suitable action. The successful candidate will ideally have the following attributes: Clear, confident communication with your service customers and colleagues Be self-motivated, reliable and proactive Demonstrate clear and confident communication with customers and colleagues Ability to use own initiative and has a positive ‘can do’ attitude Benefits Basic salary of £21,043 plus Rentokil Rewards which offers you cashback and discounts on 3000+ retailers! There will also be incentives that allow you to be rewarded for super performance. If you would be interested in the Service Support Officer vacancy, please apply now. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.