Configuration Management Specialist

Overview S2 Global, an OSI Systems Company is seeking a Configuration Management Specialist/Release Manager to work in its Ft. Lauderdale, FL location. S2 Global is the leading provider of security screening solutions and has extensive experience in program assessment, technology deployment, operation management, image analysis and maintenance services at major events, ports, land borders and air cargo facilities. Focused on Operations, Integration and Training, S2 Global’s solutions ensure that customers have the advanced technologies and sophisticated techniques to significantly increase their screening capabilities. The CM Specialist/Release Manager should have the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan. The CM Specialist/Release Manager is responsible for overall coordination across many critical Cloud Operations business functions including Release Management, Deployment Scheduling and Problem Management. A good candidate for this role will possess strong problem solving and time management skills as well as excellent communication skills for internal and external communications. A complex understanding of the software delivery lifecycle and SCRUM development methodologies is preferred. Responsibilities Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes Reviews and approves all changes to the CMS infrastructure where applicable Chairs the Configuration Control Board (CCB) and enacts changes as directed Performs operational activities as defined by Configuration Management policies and procedures Works to fulfill Configuration Management Service Requests as assigned Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes Mentors the organization on Configuration Management services, concepts, policies and procedures Runs and delivers reports as required Collects and reports metrics as required Identifies and reports non-compliance situations Performs Configuration Management audits as directed Identifies Service Improvement opportunities Release Manager, helps align release calendar to ensure overlaps are minimized to ensure rapid deployments with high quality Create an environment whereby the teams are informed and in agreement on delivery goals, complex dependencies, and exception processes. In partnership with multiple leaders, track and communicate to Stakeholders information such as release calendar, risks and risk mitigation strategies, impediments, and status Assist the team in establishing a consistent and predictable release cadence Identify and facilitate the removal of team impediments and escalate as appropriate In coordination with Managers, facilitate cross-organization coordination and collaboration to solve needs for complex testing, validation, and deployments Track and report on release deployment success and opportunities Define proactive and reactive ITIL problem management practices for cloud operations organization Drive ITIL problem management best practices and educate the Cloud Operations organization on the same. Manage problems across the deployment cycles to reduce impact and frequency of occurrence Work with various teams to determine the root cause of issues raised so that next steps can be adequately planned Log enhancement requests and coordinates across teams to ensure items are prioritized and delivered quickly Lead daily discussions on outstanding problems and track to full resolution Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Requires a Bachelor's Degree in Computer Science, or STEM or other related degree or an equivalent in education and experience is required Excellent verbal and written communication skills are required Good judgement and prioritization skills Highly-motivated and energetic individual Attention to detail, time management, and organization skills Experience with Agile is a plus Proven analytical abilities Practical experience generating process documentation and reports Excellent communicator with the ability to translate data into actionable insights Travel may exceed 25% Must be able to obtain and maintain an active US Government security clearance Preferred Qualifications: Strong working knowledge of relevant Microsoft applications, including Teams, SharePoint, Visio, Excel, PowerPoint, Project, and Word Experience with AWS cloud and CD/CI desirable Experience with Salesforce BMC Helix Remedyforce CMDB Service Desk applications Proven development of innovative and impactful systems solutions Highly proficient technical writing capabilities Cloud knowledge and experience in AWS, Azure DevOps Agile training and development experience Evidence of continuing education, such as certifications, a plus Required to complete US federal background check, drug screen, and meet requirements for access to US government facilities and/or government IT networks; terms of federal contracts require US citizenship and proof of vaccination. Company COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veteran EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.