L&D Learner Experience Manager (Project Management & Delivery)

<br>A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
As part of our Learning and Development Deliver team, you’ll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Job Requirements and Preferences</u></b><span>:</span><br /><br /><b><u>Basic Qualifications</u></b><span>:</span><br /><br /><b>Minimum Degree Required</b><span>:</span><br /><span>High School Diploma</span><br /><br /><b>Minimum Years of Experience</b><span>:</span><br /><span>4 year(s)</span><br /><br /><b><u>Preferred Qualifications</u></b><span>:</span><br /><br /><b>Degree Preferred</b><span>:</span><br /><span>Bachelor Degree</span><br /><br /><b>Preferred Knowledge/Skills</b><span>:</span></p><p>Demonstrates extensive abilities and/or a proven record of success in the following areas:</p><ul><li>Leveraging agile and waterfall project management skills to plan and manage the end-to-end design, development and/or curation, delivery, and measurement of various learning solutions including live/virtual conference/classroom and digital learning assets and experiences;</li><li> Applying adult learning theory, human-centered design, and instructional design to lead and/or contribute to the development of learning solutions that meet client needs;</li><li>Leveraging learning technology to enable the learner experience;</li><li>Managing learning management system workflow to support learner experience and compliance needs; </li><li>Managing various project activities including registration set-up and monitoring, materials management, instructor scheduling, content review, etc.;</li><li>Establishing effective networks and managing project teams including on-shore and offshore resources to accomplish the project management and implementation of L&amp;D programs;</li><li>Demonstrates extensive abilities and/or a proven record of success as a team leader;</li><li>Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate;</li><li>Leveraging presentation and communication skills to effectively work with clients and other team members; </li><li>Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience;</li><li>Understanding of NASBA and AICPA CPE requirements and the impact on the business learning solution project plan, design, and implementation;</li><li>Understanding accessibility standards and the impact on the learning solution project plan, design, and implementation;</li><li>Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; and,</li><li>Managing project economics and maintaining flexibility for unanticipated issues.</li></ul><p>Demonstrates extensive abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:</p><ul><li>Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);</li><li>Using agile project management techniques (including sprint planning, backlog management and sprint review);</li><li>Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;</li><li>Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,</li><li>Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.<br><br>For positions in New York City, visit the following link for pay range information: https://pwc.to/payrange-a-ifsmanager <span style='display:none'>392362 392362WD</span><br><br>
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