Assistant Account Manager

Job Summary Acts as the primary support for the Account Manager, assists the Account Manager in ensuring that an order is placed appropriately in the Boyd operating system, and works with other departments as needed or requested to ensure the order moves through production and is shipped on time and via the method required by the customer. Assists the Account Manager in responding to deviations or changes from customer or internal processes to ensure on-time shipment and customer notification. This person may also interface with the customer on basic matters as directed by the Account Manager .Preforms clerical and administrative duties related to managing accounts. Essential Job Responsibilities Pull quotes from quote file or job travelers in the plant as needed by Account Manager to support fulfillment of current orders, re-orders, or assist in the development of new orders. Responsible to schedule a job using order software by working with Production once the Account Manager has priced and taken the order from the customer, to ensure the ship date and method meets the customer expectations Make changes to tickets in plant as directed by change notices, and ensure that the change order notice is entered in a timely manner and accurately to ensure production processes run smoothly and the Account Manager and customer expectations are met. Run and review late order report(s), alerting the Account Manager, as well as taking direction from the Account Manager on how to prevent potential late orders and/or expedite orders, including contacting the customer when directed to do so. Make changes to job travelers in plant as directed by processing computer change notice. Receive, expedite, phone and change order requests from the customer or representative when required to do so (in the absence of the Account Manager) using the ERP or other related systems, ensuring these activities are done thoroughly and in a timely fashion. Receive expedite, phone and change order requests from the customer in the absence of Account Manager;. Respond to customer inquiries in a timely manner regarding status of orders, method of shipment, etc., to include getting proofs of delivery and providing those to the Account Manager or the customer as needed. Process Material Overviews (MOV) to assist Account Manager in pricing. Perform a variety of clerical type duties including but not limited to: verification of orders, making phone calls, making copies, and creating correspondence. Other duties as assigned. >