Order Processing Specialist

Manage order processing flow and process (EDI/my TE/Manual-email order/ERP) Provide on request all relevant information to customers (Price & availability, credit information, date of delivery, reschedule) and ensure proper order follow with all key stakeholders (internal/external) Lead and animate Back order lines and Backlog with customers and sales / supply chain - priorization Cooperation with the finance department to resolve invoice and pricing issues, ensure Letter of Credit is received from customer's Bank before releasing the shipment Coordinate with Various Internal Team for E2E order / Delivery as per customer request Escalate to Top management based on customer sentiments and ensure providing the resolution to customer Focus on ensuring orders are processed in line with our agreed KPI’s and SLA’s. Generating invoices — advance payment, partial and final invoice Identify Risk / Opportunity of every interaction / transaction and prepare mitigation plan against the same Issue of Debit / Credit Notes Process standard customer orders efficiently, with a high level of accuracy and attention to detail. Standard customer orders to include all manual orders sent in via email, staff purchases, internal transactional orders and orders placed via EDI Resolve customer queries around orders that have been placed. Ensuring any escalations or queries post placing of the order is transferred to the appropriate team. Responsible for end-to-end customer support, order creation at the committed time and fulfilment. Follow and manage return from customers Manage customer clearance and declaration Qualifications Past experience in the related position preferred Preferred Experience ?? years’ experience in operation management, process improvement & supply chain process. Good knowledge of commercial conditions such as Incoterms, payment terms, handling of bank documents (Letter of Credit, Bank guarantee) Must posses at least a Diploma/Degree in Business Administration/ Accountancy /Finance or relation field Fluent in English Good knowledge of: SAP, Excel, Words, Notes, Siebels, Outlook Excellent communication skills with customers and internal stakeholders to ensure customer satisfaction which is key success factor. Ability to prioritize, multi-task for maximum efficiency without sacrificing accuracy Ability to work effectively in a team and independently Demonstrate account ownership and organizational skills Excellent written and verbal communication skills Schedule: Full-time Req: 0085VC