Specialist, Client Relations - EMEA shift

S&P Global Corporate The Role: Client Relations Specialist The Team: Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed. The team is the primary contact center for internal clients and the face of S&P Global for the external clients. The Impact: This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters. This role demands exceptional accountability and the attitude to ensure client satisfaction Responsibilities: You would be responsible for resolving queries received via emails & phone calls from both internal and external clients. Your additional responsibilities will include triaging billing issues and problems related to client access to our products You are required to answer inbound calls and resolve/redirect them as per defined processes. We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation. What We’re Looking For: Graduate/Postgraduate in any background. Experience in client facing role Experience using salesforce.com Excellent written and verbal communications skills. Strong research skills are critical. High degree of accuracy and attention to detail. Ability to multitask in a highly complex, fast-paced environment. Strong organizational skills required to prioritize work and meet established deadlines. This person will be working on EMEA shift Grade/Level (relevant for internal applicants only): 08 The Location: Manila, Philippines About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group) Job ID: 277822 Posted On: 2022-11-21 Location: Pasig City, Philippines