Lead Call Billing Specialist

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description REMOTE-Must live within the Tallahassee area Lead Call Billing Specialist Are you looking to put your advanced communication and problem-solving skills to work? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits Join the Conduent Customer Experience Associate Team From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. About the Role As a Customer Experience Associate IV, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service. As a Customer Experience Associate IV, you will be responsible for: Providing support and coaching to less experienced team members based on own expertise and knowledge Providing the end-to-end resolution of the customer issue which might include inbound transactions, follow-up calls and final closure statement Acting as a subject matter expert on advanced customer service issues and needs Providing customers with important information and solve complex issues while communicating in a warm empathetic manner Answering inquires (verbal or written) from claimants and providers which explain all DOL OWCP platform of programs Providing prompt and professional customer service for Black Lung and Energy claimants and providers. Responding to telephone and / or email inquiries using standard scripts and procedures. Gathering information, researching inquiries through to resolution, and thoroughly documenting all correspondence (written and verbal) accurately and completely. To be successful in this role you will: Have a High School Diploma or an equivalent level of education Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship Be able to successfully pass a criminal background check and drug test Demonstrate the ability to type a minimum of 20 WPM Have at least three years of recent customer service / call center work experience Prefer that you have FECA (Federal Employees Compensation Act) billing and Pharmacy knowledge/experience. Must have Medical Terminology and keying skills. Prefer that you have recent experience (within the last 18 months) of FECA billing knowledge and the Black Lung and Energy programs. Must be available to work any assigned schedule during normal business hours between the hours of 8:00 am – 8:00 pm; 40-hour work week (M-F) - May be asked to work overtime. Must maintain consistent attendance and have minimal unplanned infractions. Must have Medical Terminology, Computer, and Data Entry/Keying Skills. High school diploma or GED equivalent and three years or more call center/customer service experience Working with us Join a rapidly growing organization that can support your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the