Sales Customer Service Rep--eCommerce

Overview PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $67 billion in net revenue in 2019, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business. For more information, visit www.pepsico.com. PepsiCo continues to be at the forefront as the category’s share leader and growth driver. We’re excited to see what we can accomplish with your skills, ideas, and perspectives. Are you in? Responsibilities The Sales Customer Service Representative contributes to PepsiCo Foodservice success providing support to entire Pepsi Direct Selling Team, field partners and handing service/delivery issues across all LOBs (FPQTGNIS). They will also be responsible for handling Foodservice Distributors, Vend Distributors, Vend Operators and Specialty Accounts, establishing and maintaining Gold Standard business relationships. Process orders via Electronic Data Interchange, phone, efax and email with a focus on Keying Accuracy, Load Optimization and Upselling. Scheduling dock times and understanding pallet configurations. Account Management: Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, delivery schedules, holiday schedules, special incentives. Use issue resolution follow-up to handle a wide variety of questions, and customer service needs with seamless coordination and communication. Demonstrate motivation, teamwork and strong interpersonal skills to ensure 100% team alignment and coverage of all shared processes. Qualifications Home office application and infrastructure knowledge required High school or GED required 2 years of previous sales, logistics or customer service experience Strong communication, problem solving and process improvement skills Proficient computer skills (Excel, Word, Outlook) Ability to work effectively with minimal direction Willingness to work flexible hours (7AM – 7PM) Strong sales skills with ability to find new approaches to selling Quick rapport builder Excellent follow-up skills Result-oriented mindset Able to manage multiple tasks and priorities, make decisions and offer solutions. Solid business knowledge of customers business and PepsiCo systems/processes Strong communication and written skills Critical competencies: Drive for results Communication Professional maturity People/Organizational savvy Organizational impact Bilingual Preferred Covid-19 vaccination may be a condition of employment dependent on role and location. For specific information, please discuss role requirements with the recruiter. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement