Sr. Manager, Enterprise Data Science

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary As a key leader on our Reliability Analytics and Data Science team, you will be managing a team of data scientists and analysts that use data to understand and improve the reliability of Comcast's products and services. The team is focused on driving data into action through both descriptive analytics and advanced analytics, including the training and development of ML models. The effective leader of this team will ensure the team's delivery plans are aligned with business objectives and help set the strategic direction for data science and analysis within RADS. Equally important as a leader, you will be responsible for mentoring and coaching your teammates on their professional development journeys. And, as with all members of our team, you will be consistently instilling and demonstrating a growth mindset as you hone your own craft and add new skills and tools to your professional toolbox. Job Description The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Emerging Experiences and Channel Operations team, led by BJ Daisey, and part of the Reliability Experiences and Global Product Operations organization, responsible for developing and owning the programs that allow us to deliver on our dedication to providing the best, most reliable network, product, and service experiences, as well as a consistent standard of excellence, across our customer base, inclusive of those from Sky and our syndication partners. This team also develops solutions that allow us to grow market share in outstanding channels, including multi-dwelling units, retail, and higher education campus environments. The Work You'll Do as a RADS Data Science Manager Build a high-performing team of data scientists and analysts that is highly engaged, inclusive, and collaborative while operating with a high degree of autonomy, accountability and a sense of urgency in delivering on business outcomes. Partner with key stakeholders to develop analytics strategy and roadmap and develop and execute plans to deliver business results. Guide development of dashboards and visualizations using BI tools like Tableau to support client analytics needs and effective storytelling using data. Manage the team's day-to-day delivery through their agile process workflow with a keen eye toward effective collaboration with engineering and operations teams. Actively research industry best practices and new developments; implement new methodologies and/or technologies where applicable. Help refine business requirements, schedules and solutions while bringing your superior problem solving skills to bear. Conducts approval and prioritization of ad-hoc requests; appropriately allocates team capacity and cloud budget to achieve goals. Manages the performance of projects, tasks, deliverables and team members. What you’ll need: A Master’s degree (or above) in an analytics field (e.g., Computer Science, Statistics, Economics, etc.) is strongly preferred 3+ years of experience of leading machine learning or predictive projects to meet the customers’ business requirements or related leadership of technical teams 5+ years’ experience using machine learning techniques or advanced analytics techniques as a data scientist or engineer Demonstrated ability to lead teams and projects with successful, measurably impactful deliveries Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. About Our Perks & Benefits: We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated! Here's a look at just some of the perks and benefits we make available to our US-based employees: Medical & Dental 401(k) Savings Plan Generous paid time off Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet. Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. Learn more at https://jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.