Manager, Business Capacity and Development (Hybrid)

Job Summary: The Manager, Business Capacity and Development assists in the development and implementation of the FedEx Custom Critical capacity strategy. The position is responsible for developing, managing, and maintaining capacity through Qualified Outside Carriers (QOC) and Independent Contractors (IC) to meet the needs of FedEx Custom Critical, including establishing, monitoring, and reporting on department goals set to meet capacity retention and forecasting needs. This role will execute long term strategic initiatives to positively impact the customer experience and profitability of the organization. Your Day: Oversees the sourcing sales processes including but not limited to forecasting, resource planning and productivity, sourcing goals, key performance indicators, business metrics, and SOW/SOP compliance. Manages the capacity engagement model, including but not limited to capacity provider business reviews, incentive and recognition programs, and service level agreements. Establishes and analyzes metrics to measure the profitability, safety and service performance of the capacity providers.  Implements corrective action as needed.  May conduct audits to ensure compliance. Accountable for executing the capacity strategy to ensure the organization’s operational needs are met.   Makes data-driven decisions, improves processes and systems and applies innovative thinking for eliminating waste and gaining efficiencies. Provides leadership, coaching, and performance management to direct reports.  Develops and manages the department budget, ensures compliance and addresses variances and other budget concerns. Assesses the impact of tactical decisions/actions on the success and profitability of both the customer and our organization. Collaborates with communications to implement sourcing strategies using traditional marketing plan design and rollout practices.  Perform other duties as required What we are looking for: Bachelor’s Degree: Business, Transportation/Logistics Management, Sales or related field; 6yrs relevant work experience will be accepted in lieu of degree. 3-5 years: Sales experience 5-8 years: Transportation/Logistics, Capacity Sourcing, Carrier Management, and/or Sales leadership What you can expect from us: Full-time Opportunity with Benefits- Medical, Dental, Vision, and 401k Paid Time Off Paid Parental Leave Tuition Reimbursement Onsite Gym Team Member Appreciation Days Company provided Laptop and Cell Phone Discount on Shipping for Personal Use Access to Over 3.5 Million Discounts Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development. Follow Us on LinkedIn https://www.linkedin.com/company/fedex-custom-critical EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled. If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.