Business Process Manager

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers. Job Description Overview of the Role: The Planning Design Construction (PDC) Process and Efficacy team drives national standards, optimization, quality and compliance efforts. This role aligns advocates and represents the end-user needs of the Planning and Design function, and does so through the development and implementation of process improvement initiatives, standards, and business requirement development for internal tools. Preferred Skills & Experience: Understanding of planning and design, construction processes and practices Understanding of tools used for design (Spatial/AeGIS) Advanced process mapping Experience writing standards Facilitation and consensus building Problem identification and advanced solutioning skills About the Team: The Planning Design and Construction (PDC) team is the HQ function focused on providing the organization with the strategic direction and accountability to support our network growth and upgrades. The PDC team is focused on modernizing processes and enhancing organizational health through consistent measurement, clear analysis, standardization, organizational alignment, collaboration, and the development of a common language. It is also focused on establishing a quality culture through knowledge and adoption of standards. Day to Day operations for this role: Partners with Division Planning and Design teams to develop optimization roadmap Opportunity identification, sizing and prioritization Business case development Establish and manage national Key Performance Indicators for Planning and Design (internal and external) Provides weekly updates on key initiatives Monitors adoption and compliance of initiatives and standards post-launch Quality checklist to ensure design standards are followed Facilitates calls with key customers to drive alignment to standards and process, and to facilitate implementation Partners with BI and P2 Reporting to support analysis and design of existing and new business processes as well as Key Performance Indicator establishment Partners cross-functionally to support technical standards integration into planning and design teams, internal and external Partners with tool teams to work towards automation, standard ingest, and other operational requirements necessary to support tool development. Responsible for as-built standards and compliance Represents Planning and Design initiatives at monthly Governance meetings About Our Perks & Benefits: We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. Here's a look at just some of the perks and benefits we make available to our US-based employees: Medical & Dental 401(k) Savings Plan Generous paid time off Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet. Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits) Reasonable Accommodation: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an EOE/Veterans/Disabled/LGBT employer. Salary Range: The salary range for this position in Colorado is $75,312.45 - $166,130.42 Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Salary: Pay Range: $97,463.18 - $146,194.77 Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.