Scrum Master 4

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary Responsible for facilitating the successful, on-time, high quality delivery of various product development activities by leading and coaching delivery teams. Plays a key role in allowing the company to meet stated objectives. Applies continuous learning to be more responsive to rapidly changing business conditions through the ongoing application of principles and practices of multiple agile frameworks, primarily scrum. Possesses expert understanding of how scrum and other agile frameworks work to deliver business value and how various practices can and should evolve. Serves as the on-scene expert and not only understands these concepts, but is able to articulate their value and the dynamics of using one or more of them. Job Description In the Customer Experience Technologies (CXT) division at Comcast, the Scrum Master plays a key role in helping our engineering teams deliver high-quality features to Comcast customers by following agile values and best practices. Above all, the Scrum Master acts as a servant leader for their teams by: • Removing impediments and protects the team from external distractions • Building relationships and trust among the scrum team and with external stakeholders • Acting as a facilitator and mediator both among and across the scrum teams • Demonstrating integrity, humility, and empathy. Core Responsibilities Responsible for the planning and facilitation of standard meetings to include; backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups. Engages with any needed business entity to help remove obstacles to their teams being able to deliver on stated goals and influences working agreements. Is a leader in the agile community within and outside of Comcast in order to better understand how to be effective in the role and apply experiences of others in improving team performance. Engages and assists the product owner to ensure that work requests are properly articulated, prioritized and detailed. Works to identify blocked or stalled stories and influences the team to resolve the issues. Present updates at scrum-of-scrums. Provide training to new team members regarding agile process Identify additional team and individual training needs of existing members. Ensures that scrum framework is utilized in a manner consistent with the corporate framework. Dedicated to continuous process improvement through feedback loops, coaching, retrospectives and individual improvement. Acts as a mentor for junior level scrum masters and project managers. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as vital. Other duties and responsibilities as assigned. At least one of the following certifications is preferred: • Certified Scrum Master (CSM) • Advanced Certified Scrum Master (A-CSM) • Professional Scrum Master (PSM) • Certified Scrum Professional–Scrum Master (CSP-SM) Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be hard-working learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new insights! Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Get results and growth! Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.