EIM Analyst

«out the Team It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement. Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are. About the Job EIM Analyst Job Responsibilities: Data is critical to the success of any retail organization, and at PetSmart, it is the lifeblood that drives decision making by providing accurate information to make strategic business decisions and process improvements. As a Customer Data Analyst, you will be responsible for collaborating with the various Customer Data Sources and Business Teams to ensure the accuracy and recency of the Customer Data to maximize business value. You will observe, hypothesize, test, and execute upon solutions to operational bugs and scheduled project work PetSmart needs you to drive our company success by providing accurate and reliable business information that will help us to bring our Pet Parent’s closer to their Pet’s so they can live a more fulfilled life, to be the trusted partner to pet parents, being a highly customer focused retailer. Essential Duties and Responsibilities: Monitoring of Master Data Management (MDM) Application - Application Servers, REST Services, server response times, failures, queue volume Analysis of suspects and collapses happening within the MDM - real time and batch Manual consolidation of Customer Data based on observations and requests Bulk loading and purging of Customer Data using Batch Processing and ETL tools Linux, Windows Server, and IBM WebSphere Server Health Checks Service improvements and enhancements Monitor ETL jobs across staging layers (Optional) Incident and problem ticket resolution related to the Customer MDM application Analysis and enhancement of data flow from source systems, data staging layers and within the MDM application Troubleshoot failures in the ingestion, updating, and publishing of Customer Data by MDM. Provide impact analysis to Project Teams that would consume/modify Customer Data by interacting with MDM Attend change control & design review meetings, stand-up calls with the Business SME's and data/application owners Qualifications Required Knowledge of Master Data Management, with an understanding of the Customer/Profile Data Knowledge of SQL with 2 years of experience (Netezza, SQL Server and Oracle preferred) Knowledge of Data Quality concepts Practitioner level knowledge of ITSM processes and Software Development Life Cycle (SDLC) and Agile/SCRUM Development Principles BS Degree in Computer Science, Computer Engineering, or other technical discipline Ability to develop successful relationships with external and internal partners Excellent oral and written communication skills, strong analytical skills, and the ability to understand key business processes with minimal guidance or explanation Knowledge of business intelligence, data warehousing, data modeling, data architecture and related terminology Knowledge of ETL Tools and Process with 1-year experience Desired IBM MDM (Standard or Advanced Edition). Other MDM tools may be ok, but need to be able to work on IBM MDM. Linux / AIX scripting Experience with .Net Experience with Big Data technologies. About the Culture Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! A work-life balance and family events such as movie nights, art events and holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility Volunteer events with PetSmart Charities Learn more about
LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/